__vacancyopjusttionswidget.opt-Job Schedule__ Casual

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Rooms

__vacancyopjusttionswidget.opt-Brands__ Accor Apartments & Realty __jobinformationwidget.freetext.LocationText__ 70 Mary Street, 4000, Brisbane, AUS __jobinformationwidget.freetext.ExternalReference__ Req-62541 Guest Service Agent Apply Share Shortlist Sign up Mantra on Mary, is situated in the heart of Brisbane’s arts and culture precinct. This hotel comprises of one bedroom apartments, an outdoor heated pool with a sun deck, BBQ area, gym, and sauna with a relaxing day spa on site. In your downtime take a short stroll to the bustling night life Brisbane has to offer such as night markets, nightclubs or restaurants.

Spend time at Riverstage listening to live music or spoiling yourself with a day out shopping around Queen Street Mall, Brisbane city offers it all.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.

Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out

Confidant in communicating with guests and colleagues to ensure cohesive collaboration

Conquer challenges alongside guests, transforming dilemmas into success stories

Promote hotel amenities and services by having a deep understanding of products and offerings

Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge

Display proficiency in accurately handling reservations and managing guest accounts Skills And Experience Previous experience in hotel front desk operations is a valuable asset

Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently

Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

Proficiency in both written and verbal communication

Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career At Accor, we welcome you as you are.

We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company,



building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Share Shortlist

Sign up Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives.

Working together with our communities, we will empower you to make your own meaningful impact.

Learn About Us

Let your passion shine We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together. JOIN US List #1 Related jobs Guest Service Agent Salary Location 33A Viewland Drive, 4567, Noosa Heads, AUS Job Schedule Part-Time Brands Accor Apartments &

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📌 Guest Service Agent (Brisbane City)
🏢 Accor Global Reservation Centre
📍 Brisbane City