Remote (Philippines) | Full-Time | $5–7 USD/hour to start — up to $10/hour with performance
Most support jobs teach you to close tickets.
Copy, paste, close, next. Hit your numbers, don’t get attached, don’t go off-script. And whatever you do — don’t actually care too much, it slows you down.
We’re building the exact opposite. At PureStream, support isn’t a cost center. It’s the backbone of the business — the most authentic, person-to-person touchpoint any customer will ever have with us. Our customers are cat owners who’ve been let down by every fountain before ours.
When they write to us, a real human answers fast, listens, and actually fixes it.
That human is you.
We’re hiring multiple reps at once — because we want the fastest first response time in the entire market, and you can’t do that alone. You’ll be trained by Janessa, our Support Lead, and grow inside a team that promotes from within before it ever hires outside.
If you’re the kind of person who goes above and beyond for people even when nobody’s watching — keep reading. This was written for you.
The Founders — Your Investment
One thing most job posts get wrong: you’re not investing into a brand. You’re investing into the people behind it.
That’s us — KY (Creative Director & Head of Performance) and Leo (Operations & Backend).
We scaled PureStream from $0 to a $1.5M run rate within 2 months. Then we shut it down — on purpose — to rebuild the backend so this brand can go the distance. Support is a huge part of that rebuild: we’re at 200–300 emails a day, and it’s going to climb hard as we scale into Q4.
Here’s the deal: we only believe in unicorns. We’re building a business that exits for $100M+, and we need unicorns in every department — including the front line.
The people who join now grow with us.
Want to check on us first? Fair.



Listen to our podcast with Spencer — one of the biggest names in the eCom space: https://youtu.be/I8i7zeVHJiw — how we think, how we talk, the energy we carry. Then hit apply.
But first — the role, and what you’ll own.
The Role: What You’ll Own
1. The Front Line
● First responses on incoming emails — every shift, as fast as possible. First response time is our North Star.
● Orders, shipping questions, returns, and replacements through our 3PL dashboards (EcomFlow, ReturnHub, our US 3PL).
● Real solutions, not scripted deflections — you fix the problem behind the ticket.
2. Growth Into More
● Start on first-response emails, grow step by step into escalations — and later, direct contact with our manufacturers and 3PLs.
● Trained, coached, and developed weekly by Janessa. Clear SOPs, real feedback.
● Flag what’s broken: when a template or flow doesn’t work, you say so — and we fix it together.
3. The Ear of the Brand
● Nobody hears more customer truth than you. Recurring complaints, customer language, patterns — you feed them up, and they shape product and marketing.
What We’re Looking For
Must-Have Experience
● Customer support for an eCommerce brand — email-based, high volume, US customers preferred.
● Helpdesk tooling experience (Gorgias, Zendesk, Richpanel, or equivalent).
● Comfortable in order systems, 3PL dashboards, and returns flows.
● Excellent written English — warm, clear, human. No copy-paste energy.
● Reliable internet, reliable setup, reliable you.




Must-Have Attributes
● You genuinely just want to help people — in and outside of work. That’s non-negotiable; it’s the whole role.
● Above and beyond is your default, not your special effort.
● Rapid without being sloppy — speed matters here, but never at the cost of care.
● Team player: you’re one of several on the front line. You win together.
● Coachable, with a real hunger to grow into more responsibility.
Compensation & Growth
● $5–7 USD/hour to start — up to $10/hour with performance. Where you land depends on what you prove.
● Performance bonuses tied to the team’s North Stars: first response time and CSAT.
● Paid training and weekly development with Janessa.
● Real growth path: Support Lead. We promote from inside before we ever hire outside — as we scale, you can run your own team of reps.
Our Hiring Process
1. Submit a short Loom introducing yourself + your support experience — tell us about one time you went above and beyond for a customer.
2. Culture & values call.
3. Paid test assignment: real support scenarios, real emails.
4. Call with Janessa (Support Lead).
5. Final call — welcome to the team.
Our Core Values
Which one speaks to you most? Tell us in your application — and be ready to explain why.
1. BECOME THE UNICORN — Never stop growing. Build a skill set so unique you can earn money no matter what.
2. SMOOTH IS FAST — Ship fast, go all out. Think in 10 reps: make every mistake in the first 9 so the 10th is insane.
3. HAVE FUN, BE AUTHENTIC — That’s how the best work gets done. Come as you are. Support is the backbone of this business. We know it, we invest in it, and we treat the people who do it that way.
If you want to help people for a living — and be part of a unicorn team while you do it: apply.

📌 Customer Support Rep (Surfers Paradise)
🏢 Ky Kerkow Consulting
📍 Surfers Paradise