Hospitality Operations & Compliance Manager

The primary purpose of this role is to oversee venue-wide operations governance across bar, restaurant, and functions/events. The role is accountable for ensuring operational consistency, compliance with regulatory and internal systems, effective labour management, and delivery of key commercial performance indicators (KPIs).

Responsibilities include:

Venue Operations Leadership

- Act as Second in Charge of the venue, supporting the Venue Manager in the overall operational leadership, performance, and accountability of the business

- Provide end-to-end operational oversight across bar, restaurant, and functions/events to ensure alignment, consistency, and solid commercial execution across all service areas

- Step into full venue leadership in the absence of the Venue Manager, including decision-making authority, operational control, and team direction

- Drive integration and consistency of operational systems, standards,



and processes across all revenue streams within the venue

- Ensure venue operations are managed through structured systems, reporting, and performance frameworks, rather than day-to-day shift execution

Compliance & Risk Management

- Own and lead all compliance frameworks, including RSA/liquor licensing, food safety, and Work Health & Safety (WHS) systems

- Ensure WHS systems are embedded into daily operations, including risk assessments, hazard identification, and control measures

- Maintain incident and hazard reporting registers, ensuring timely investigation, documentation, and corrective actions

- Lead internal audits and ensure readiness for external regulatory inspections at all times

- Drive a proactive safety culture through training, communication, and leadership accountability

Labour Management & Workforce Planning

- Oversee labour forecastin

📌 Hospitality Operations & Compliance Manager (City of Gold Coast)
🏢 @
📍 City of Gold Coast