Hotel Duty Manager - Brisbane Airport Hotels Group

Brisbane Airport Hotels Group – Brisbane QLD The Brisbane Airport Hotels Group is seeking a motivated and experienced Full‑Time Duty Manager (Front Office) to join our energetic Front Office team.

Reporting directly to the Front Office Manager, this role is responsible for overseeing the smooth day-to-day operations of the Front Office department, ensuring exceptional guest experiences and providing leadership and support to the team across all shifts.

About Us

The Brisbane Airport Hotels Group comprises the Pullman Brisbane Airport, Novotel Brisbane Airport and ibis Brisbane Airport Hotels, along with the Brisbane Airport Conference Centre.

With 532 guest rooms, three restaurants, an Executive Lounge, In‑Room Dining services, a stunning Rooftop Event Space, and 17 versatile meeting and event venues, our precinct is a premier destination for accommodation, meetings, conferences and events.



Conveniently located within the Brisbane Airport precinct, we were the first accommodation and events destination developed in this thriving hub.

Key Responsibilities

- Manage and support the daily operations of the Front Office department.

- Oversee guest arrivals and departures, ensuring all check‑in and check‑out procedures are completed accurately and efficiently.

- Lead by example in delivering exceptional customer service and handling guest requests with professionalism and care.

- Foster positive and productive guest interactions through proactive problem‑solving and service excellence.

- Confidently resolve guest concerns and complaints, ensuring satisfactory outcomes where possible.

- Provide leadership, coaching, training and ongoing support to Front Office team members.

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📌 Hotel Duty Manager - Brisbane Airport Hotels Group (Brisbane City)
🏢 Brisbane Airport Hotels Group
📍 Brisbane City