Crowne Plaza Hotels & Resorts – Terrigal NSW

Duty Manager | Crowne Plaza Terrigal Pacific

Not the kind of leader who sits in the back office? Neither are we.

We're looking for a hands-on Duty Manager who loves the buzz of hospitality, leads from the front, and isn't afraid to roll up their sleeves when the pressure is on.

One minute you're welcoming a VIP guest, the next you're supporting a busy front desk, helping a conference run smoothly, resolving a guest concern, or leading the team through a sold-out weekend. If variety, responsibility, and making a genuine impact are what get you out of bed in the morning, this could be your next move.

As the senior leader on shift, you'll have full responsibility for the operation of our 199-room hotel, conference and events spaces, public areas, and guest experience. You'll be trusted to make decisions, support your team, solve problems, and keep the hotel running smoothly while delivering the warm, skilled service expected of a leading hotel.





What you'll be getting up to

No two days are the same, but you can expect to:

- Be the go-to leader on shift, taking ownership of the hotel's day-to-day operations

- Lead a busy front office team and jump in wherever support is needed

- Keep the guest experience front and centre, ensuring service exceeds expectations

- Support conferences, events, group arrivals, and operational activities across the hotel

- Confidently manage guest feedback, complaints, and service recovery situations

- Make decisions, solve problems, and keep calm when things get busy

- Act as the first point of contact for emergencies, incidents, and operational challenges

- Prepare detailed shift reports, incident reports, and handovers that keep everyone informed and set the next shift up for success

- Coach, motivate, and develop tea

📌 Hotel Duty Manager (Central Coast Council)
🏢 Crowne Plaza Hotels u0026 Resorts
📍 Central Coast Council