Job Type: Permanent position | Full time position

HUNR HOTELS PTY LTD Quest Melbourne Airport is a reputable serviced apartment accommodation provider catering to both corporate and leisure travellers. The property is committed to delivering high quality guest experiences, maintaining robust operational standards, and ensuring the efficient management of all hotel functions. The business now seeks an experienced Hotel or Motel Manager with experience as a Duty manager to oversee daily operations and lead the team in Tullamarine, VIC.

- Manage organise and control overall accommodation, reservation, reception, room service and housekeeping activities
- Efficiently manage guest arrivals and departures, ensuring smooth check-in and check-out processes while providing a welcoming experience
- Handle all reservations via phone, email, and online booking platforms, ensuring accurate purchase orders, record keeping and timely follow-ups
- Provide high-quality customer service, handling guest inquiries, special requests,



and resolving any issues to ensure satisfaction
- Supervise and delegate duties to supervisors and prepares work schedule for them
- Control and manage expenses of all motel departments
- Accurately process guest payments, including cash, credit card, and online transactions, and maintain detailed billing records
- Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
- Liaise with housekeeping to ensure rooms are ready for guest arrivals and coordinating room cleanliness and maintenance

- Perform all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and motel requirements
- Assist guests with local information, directions, restaurant recommendations, transportation arrangeme

📌 Hotel or Motel Manager (City of Hume)
🏢 Sociable Tech
📍 City of Hume