- You're a passionate customer service professional

- We are enhancing the financial wellbeing for our customers

- Together we’re delivering outstanding customer experiences

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

- Monday and Tuesday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

- Wednesday, Thursday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

- Assist customers with general banking transactions, answering questions and queries

- Build a personal connection with customers through meaningful conversations face to face and through our direct channels

- Work with customers to use our in-branch technology and digital banking options





- Complete Financial Health Checks to assess customers’ financial needs

- Process applications for personal loans, credit cards and associated products

- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement

- Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

A passion for delivering outstanding customer service with every interaction

- The ability to have great conversations and confidence to ask challenging questions

- Problem solving attitude and curiosity in finding the right solutions

- An open approach to learning recent things and goal oriented

- An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply

📌 Customer Banking Specialist - Dalwallinu (Full Time) (Northam)
🏢 Commonwealth Bank
📍 Northam