Department of Customer Service Reference number req53346 Occupation Administration Officers, Assessment Officer, Help Desk/Support Services, Information and Communications Technology Work type Full-Time Location Bathurst & Central West NSW Salary Information $102,936 to $113,579 base salary per annum superannuation and annual leave loading Closing date 17 August 2026 at 10:00am

Investigations Support Officer

- Ongoing, full time opportunity
- Clerk Grade 5/6 - $102,936 to $113,579 base salary per annum superannuation and annual leave loading.
- Bathurst location - Regular office attendance required, flexible working may be available in line with the DCS Flexible Working Policy

About Spatial Services Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales.

Spatial

Services' integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping.

Spatial

Services' provides land information services to individuals, businesses, government agencies and non-profit organisations throughout NSW, Australia and internationally. About the role As an Investigations Support Officer, you will provide frontline support and advice to internal and external stakeholders on complaints management matters. You will undertake investigation and committee administration activities in accordance with NSW legislation, policies and procedures administered by the Board of Surveying and Spatial Information of NSW (BOSSI). This includes coordinating the BOSSI Professional Audit & Investigation Committee, managing meeting documentation and follow-up actions, and providing administrative support for complaints, compliance matters, and complex investigations. Through effective stakeholder engagement and operational support,



you will contribute to the maintenance of professional standards and regulatory compliance across the surveying and spatial information sectors.

The ideal candidate will demonstrate:

- Experience providing high-quality administrative support, including coordinating committees, managing meeting processes, preparing documentation, and monitoring follow-up actions.
- Strong knowledge of, or the ability to quickly acquire, relevant legislation, regulations, policies, procedures, and complaint handling processes to ensure compliant and consistent administrative practices.
- Well-developed written communication skills, with experience preparing, reviewing, and administering reports, submissions, correspondence, and evidentiary documentation to support informed decision-making.
- Strong organisational and attention-to-detail skills, with the ability to manage competing priorities and work effectively both independently and as part of a team.
- Excellent stakeholder engagement and customer service skills, with the ability to provide accurate information, guidance, and support to, committee members, colleagues, and members of the public.

Essential requirements: Applicants must be willing to undertake the Certificate IV in Government (Investigations) or preparedness to undertake an identical or similar employer-sponsored program. How to apply Please click ‘Apply Online’ and submit your application with:

- A resume (max four pages) detailing relevant knowledge, skills and experience.
- A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.





For further details regarding this role, please contact the hiring manager, Kate Wilkinson, via [email protected].

Salary Grade 5/6, with the base salary for this role starting at $102936 base plus superannuation For enquiries relating to recruitment please contact Amy Vierboom via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.

The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Monday 17 August 2026 @ 9.59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that perks people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected]. For more information, please visit

Information on some of the different types of disabilities Information on adjustments available for the recruitment process

📌 Investigations Support Officer (Bathurst)
🏢 Department of Customer Service
📍 Bathurst