At TMX Transform, we help some of the world's leading organisations solve complex supply chain, property and infrastructure challenges. From automated distribution centres and logistics networks through to industrial, commercial and data centre developments, we partner with clients to design, optimise and deliver solutions that create measurable business outcomes. Unlike many consultancies, we don't stop at recommendations.

Our teams work across strategy, design and delivery, helping clients turn complex ideas into real-world outcomes. As a growing international consultancy with teams across Australia, Asia and the UK, we're looking for talented people who enjoy solving complex problems, building strong client relationships and making a genuine impact. What You'll Be Responsible For: MSP & IT Support Coordination – Monitor MSP support tickets, prioritise business-critical issues, follow up outstanding requests, manage escalations and make day-to-day decisions on IT issues within agreed authority.

Employee IT Support – Act as the internal point of contact for IT queries, helping employees navigate support processes and coordinating resolution with the MSP where required.

Microsoft Workplace Coordination & Administration – Coordinate user, access, licensing and device-related requirements within our Microsoft 365 and Entra ID environment, including some hands-on administration in Azure/Entra ID where required, alongside MSP support.

Joiners & Leavers – Coordinate IT onboarding and offboarding, ensuring employees have the required hardware, accounts, licences and access, and that access and equipment are appropriately removed or recovered when they leave.

Hardware Procurement – Manage hardware procurement for employees outside Australia,



working with local/global suppliers and ensuring equipment meets company standards.

IT Asset Management – Own and maintain the IT asset register, including device allocation, location, serial numbers, warranty information, lifecycle status, returns and disposals.

Vendor & Licence Coordination – Coordinate with IT suppliers, assist with software and licence requirements and renewals, and identify unused or unnecessary technology costs.

IT Operations & Governance – Maintain key IT operational records and procedures, support access and asset reviews, assist with audit/ISO 27001 requirements, and ensure IT processes and approvals are followed.

Security Coordination – Recognise and promptly escalate potential cyber security issues and support the implementation and follow-up of security controls and actions.

What You Bring: Experience in an IT Coordinator, IT Operations, Service Delivery or similar role.

Good working knowledge of Microsoft 365 administration and familiarity with Entra ID and device management concepts, including some hands-on Azure/Entra administration experience.

Experience working with and coordinating an outsourced MSP or IT service provider.

Experience with hardware procurement, asset management and employee onboarding/offboarding.

Good understanding of IT support, access management and basic cyber security principles.

Strong organisational,



problem-solving and stakeholder management skills.

Ability to assess business impact, prioritise issues and confidently challenge or escalate with technology providers.

Strong attention to detail and ability to manage multiple priorities.

What Success Looks Like: Employees receive timely, effective IT support and know where to go when they need help.

IT onboarding and offboarding processes run smoothly and consistently.

Microsoft 365, Entra ID and asset records are accurate, secure and well maintained.

MSP and vendor relationships are managed effectively, with issues resolved quickly and escalated appropriately.

IT operations, governance and security requirements are consistently met across the business. Why TMX? At TMX, you'll work with some of the world's leading organisations on complex projects that shape the future of supply chains, logistics infrastructure and industrial property. You'll have the opportunity to: Work on high-impact projects from strategy through to delivery

Partner directly with leading global brands and major developers

Collaborate with experienced consultants, project managers and technical specialists

Take ownership early and build trusted client relationships

Develop your career within a growing international consultancy

Be part of a high-performing, entrepreneurial and supportive team TMX is committed to creating an inclusive workplace where people from diverse backgrounds can thrive. We value different perspectives and believe they make us a stronger business and better partner to our clients. If you're looking for challenging work, great people and the opportunity to make a real impact, we'd love to hear from you.

📌 IT Coordinator (Sydney)
🏢 TMX Transform
📍 Sydney