We are seeking an enthusiastic IT Helpdesk Support Officer to join our Digital Services team.

As an IT Helpdesk Support Officer, you will play a key role in delivering frontline ICT support services to Australian Charities and Not-for-profits Commission (ACNC) staff. You’ll investigate and resolve ICT incidents and service requests, provide technical advice and guidance to users, and ensure employees can effectively access and use the technology, systems and services they rely on each day.

You will support the deployment, maintenance and ongoing operation of ICT equipment and services. You’ll apply sound analytical and problem solving skills to investigate, diagnose and resolve technical issues and ensure matters are escalated where appropriate to deliver timely and effective outcomes for users.

You will monitor and report on the performance of applications and ICT services, identify trends and areas for improvement, and contribute to the development,



review and maintenance of System Operating Procedures and support documentation. Working closely with colleagues, business users and technical teams, you’ll help improve service delivery and support the effective operation of ACNC's digital workplace.

The Australian community requires the highest integrity of ACNC staff. Our ideal candidate also acts with integrity, makes ethical decisions and embodies our cultural traits and APS values.

You’ll need to agree to integrity checks to work for the ACNC. This role requires a Baseline security clearance. We may conduct further integrity checks throughout your employment.

You must be an Australian citizen to work for the ACNC.

We encourage Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people and people with disability or neurodivergence to apply.

📌 IT Helpdesk Support Officer (Melbourne)
🏢 Australian Charities and Not-for-profits Commission
📍 Melbourne