We are seeking an experienced and customer focused IT Helpdesk Team Leader to join our Digital Services team. As an IT Helpdesk Team Leader, you will lead the delivery of high-quality ICT support services across the Australian Charities and Not-for-profits Commission (ACNC). You’ll be responsible for the day-to-day management of the IT Helpdesk function, including leading a team of ICT professionals, managing workloads and priorities, and ensuring the timely resolution of technical issues and service requests.

Working in a dynamic digital setting, you will provide leadership and guidance on complex technical and service delivery matters, act as a key escalation point, and work closely with business users, technical teams and external service providers to deliver high quality customer-focused support. Applying IT Service Management (ITSM) practices,



you will help drive the continuous improvement of ICT services and enhance the user experience across the ACNC. Through leadership, sound judgment and effective stakeholder engagement, you’ll support the delivery of contemporary ICT services and initiatives.

The Australian community requires the highest integrity of ACNC staff. Our ideal candidate also acts with integrity, makes ethical decisions and embodies our cultural traits and APS values. You’ll need to agree to integrity checks to work for the ACNC.

This role requires a Baseline security clearance. We may conduct further integrity checks throughout your employment. You must be an Australian citizen to work for the ACNC. We encourage Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people and people with disability or neurodivergence to apply.

📌 IT Helpdesk Team Leader (Melbourne)
🏢 Australian Charities and Not-for-profits Commission
📍 Melbourne