Role Description The IT Support Specialist / Help Desk Analyst will provide remote, part-time technical support to internal teams and external users across StarSpaces Ventures’ digital platforms. In this role, the specialist will respond to help desk tickets, diagnose and resolve hardware, software, and network issues, and escalate complex incidents when needed.

Daily tasks include assisting users with connectivity problems, application access, and configuration issues, while maintaining transparent documentation of support activities and solutions. The specialist will monitor system performance, apply basic security practices, and collaborate with other technology team members to improve reliability and user experience. This role also involves delivering professional, user-friendly support, guiding users through troubleshooting steps, and contributing to a culture of continuous improvement in IT services.

Qualifications

- Candidates should possess foundational skills in Information Technology, including familiarity with common operating systems, business applications,



and basic hardware support.
- Candidates should possess Network Administration and Network Security skills to support connectivity, manage user access, and uphold secure practices across systems.
- Candidates should possess strong Troubleshooting skills, with the ability to analyze issues, identify root causes, and implement effective technical solutions.
- Candidates should possess excellent Customer Service skills, demonstrating clear communication, patience, and a user-focused approach in diverse support situations.
- Additional beneficial qualifications include experience with remote support tools, help desk ticketing systems, and basic cloud or web application environments.
- Ability to work independently in a remote, part-time setting, manage multiple support requests, and prioritize tasks effectively.
- Relevant certification (e.g., CompTIA A+, Network+, or equivalent) or ongoing IT training is an advantage.

📌 IT Support Specialist / Help Desk Analyst (Australia)
🏢 Star Spaces Lab
📍 Australia