?️ We're Hiring: IT Support Officer — Australia Only

? Employment Type: Full time

? Level: Entry-Level

? Work Arrangement: Remote

? Department: IT Support & Technology Services

We're looking for a patient, resourceful, and tech-minded IT Support Officer to help employees resolve technical issues and keep everyday technology running smoothly. If you enjoy troubleshooting, learning new systems, and helping people with technology, we'd love to hear from you.

? Key Responsibilities

?️ Provide first-level technical support for hardware, software, and system-related issues.

? Troubleshoot common computer, network, application, and connectivity problems.

? Log, prioritize, and track support requests through ticketing systems.

? Assist with user accounts, passwords, permissions, and basic access management.

? Support device setup, configuration, maintenance, and deployment.

? Communicate clearly with users and guide them through technical solutions.

? Maintain IT documentation, troubleshooting guides, and support procedures.

? Escalate complex technical issues to senior IT teams when required.

✅ Requirements





? Relevant education or training in Information Technology, Computer Science, or a related field.

? Basic understanding of Windows, macOS, networking, hardware, and common business applications.

? Strong troubleshooting and problem-solving abilities.

? Excellent attention to detail and ability to follow technical procedures.

? Clear communication skills and a patient, service-oriented approach.

?️ Familiarity with help-desk or ticketing platforms is a plus.

? Eagerness to learn new technologies and develop technical support skills.

? What We Offer

? A strong starting point for a career in IT and technology.

? Structured onboarding, mentorship, and technical training.

? A supportive remote-first environment with experienced IT professionals.

? Hands-on exposure to modern systems, devices, and business technologies.

? Opportunities to develop troubleshooting, networking, and systems skills.

- ✨ Build a strong technical foundation while helping people work more effectively with technology.

📌 IT Support Office - Australia Only (Remote, Entry-Level)
🏢 Network Rail Wales u0026 Western region
📍 Australia