IS Service Desk Leader — Drive Incident & SLA Excellence (North Shore)

IS Service Desk Leader — Drive Incident & SLA Excellence (North Shore)

11 Aug
|
Bolton Clarke
|
North Shore

11 Aug

Bolton Clarke

North Shore

Bolton Clarke seeks an experienced IS Service Desk Team Leader to lead our Sydney-based team on a 12-month initial contract. This role delivers first-level technical support across Bolton Clarke, manages requests, incidents, staffing coverage and SLAs/OLAs, and acts as a key escalation point for complex issues.

You will partner with internal IS Level 2/3 teams to restore service quickly, drive continuous improvement in service desk processes, and report on performance to senior IS leaders.

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📌 IS Service Desk Leader — Drive Incident & SLA Excellence (North Shore)
🏢 Bolton Clarke
📍 North Shore

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