Full-Time | CBD Hybrid WFH | Growth opportunities | Supportive Team Culture

Are you ready to take the next step in your IT career with a company that values your growth, supports your development, and offers genuine work-life balance?

Our client is a well-established IT Managed Services provider with over 20 years of success partnering with medium corporate clients. As part of their continued expansion, they’re seeking a proactive and customer-focused L1 Technical Support Technician to join their dynamic technical team.

What’s on Offer

- Excellent Monday–Friday hours — no weekend work

- Hybrid flexibility — work from home and up to 4 days a week

- Outstanding benefits and long-term career opportunities

- Salary negotiable based on experience

- Supportive team culture with room to grow and upskill

?️ Your Role

You’ll be the go-to expert for Level 1 support issues, working closely with a collaborative technical team and also remotely on your own.

This role offers variety, autonomy, and the chance to deepen your technical expertise while supporting multiple clients.

? What You’ll Bring To thrive in this role, you’ll need:

- Minimum 1 years’ experience in a similar IT support role

- Strong customer service and clear verbal communication





- Take accountability for all Level 1 tickets and problem solve in a proactive manner

- Maintain activity in the escalation queue, ensuring prompt resolution by providing detailed documentation to Senior Engineers

- Hands-on experience with:
- Windows AD & Group Policy

- Windows troubleshooting and support

- Microsoft O365 administration
- iPad management and general device support

- Experience with Mobile Device Management (MDM) solutions

- Microsoft Office Suite including Teams and OneDrive

- Hardware support — printers, desktops, laptops

- Basic network troubleshooting — LAN/WAN/VLAN/Wi-Fi/VPN

- Mobile OS support — iOS and Android

- Take Cybersecurity seriously

- Solid problem-solving and documentation skills
- A proactive mindset and willingness to go the extra mile

- Adhere strictly to ISO9001 (Quality) and ISO27001 (Security) standards and all policies in our IMS SharePoint site to ensure consistency and data confidentiality throughout the support lifecycle

✅ Additional Requirements

- Must be well-presented, articulate, and customer-centric

- Must hold permanent work rights in Australia

If you're looking for a role where your contributions are valued, your skills are nurtured, and your career can truly flourish this is the opportunity for you.

📌 Technical Support Technician (Sydney)
🏢 Findit Recruitment
📍 Sydney