Customer Service & Reception Coordinator

As our Customer Service & Reception Coordinator, you'll play a vital role in delivering an outstanding customer experience while supporting the day-to-day operations of our busy repair centre.

Key Responsibilities

- Be the first point of contact for customers, insurers and visitors, both in person and over the phone.
- Coordinate vehicle bookings, customer enquiries and repair updates.
- Maintain regular communication with customers throughout the repair process.
- Liaise with production staff, estimators, insurers and suppliers to ensure smooth workflow.
- Provide administrative support, including data entry, document management and invoicing assistance.
- Manage reception duties, emails and appointment scheduling.
- Ensure customer records and files are maintained accurately.
- Support the management team with general office administration as required.

About You





- Previous experience in customer service, reception or administration.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to multitask and prioritise.
- A professional and friendly attitude with a genuine passion for customer service.
- High attention to detail and the ability to work in a fast-paced environment.
- Experience in the automotive, insurance or collision repair industry is advantageous but not essential.

Why Join TT Auto Body?

- Work with one of Melbourne's leading collision repair businesses.
- Supportive and friendly team environment.
- Opportunities for growth opportunities and development.
- Stable, full-time position.
- Modern facilities and a professional workplace.

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📌 Customer Service & Reception Coordinator (Williamstown)
🏢 TT Auto Body Collingwood
📍 Williamstown