105 Melbourne Street, South Brisbane, QLD, 4101, AUSTRALIA

At Fanda Group, we craft unforgettable dining experiences across our expanding portfolio of unique venues. Our current venues include Rick Shores, Norté and Sueño on the Gold Coast, and Southside, Central, Goodside and Marlowe in Brisbane.

The Role

We are building a custom VIP Host team for our Brisbane venues, Marlowe, Southside and Central. These roles are the warm weclome, the person who recognises you when you walk up to the venue and person who ensures our VIP's are provided that special level service. You will work closely with the Venue Manager however you will be led by the Group Guest Experience Manager VIP.

What You'll Be Doing

Every day is about creating excellent experiences and in your role you will:

Own the front door and the first impression for our venue

Read and actively shape the room atmosphere in real time as the night moves

Intercept guest sentiment (positive, negative, everything in between) and manage it before it becomes an issue

Partner with the Venue Manager throughout service to keep the floor running beautifully

Host at the venue on our peak nights (must be able to work weekends)K Lead our VIP tier protocols and the VIP brief from the GE Manager — knowing who's in the room, why they matter, and making sure they feel it

Lead VIP guest recognition and care, reporting on all VIP activity throughout service

Support private events and VIP occasions outside your standard days, when the calendar calls for it





Work with the Guest Experience Team at Head Office, running dedicated reporting that connects real-time floor data to our central operations hub

Support customer outreach tied to guest feedback themes

Assist the Guest Experience Team in leading venue walk-throughs for prospective event clients

About You

Presence, style and warm welcome sums up your VIP service style, here's what we are looking for:

Ability to take charge of a VIP's experience, ensuring that have a dining experience like no other

Experience in a premium luxury hospitality setting (fine dining or high-end events) - these are your customers

A naturally engaging communicator with yur VIP's and the team you work with - you cant do it without them.

Drive to create a moment that is unexpected and memorable

Able to work peak service across the week and weekends

Why You'll Love Working With Us

Be part of one of fastest growing hospitality groups across Brisbane and the Gold Coast.

Work with a fun, passionate and supportive team that genuinely cares.

Ongoing training, coaching and real career progression opportunities.

Enjoy generous dining discounts across all FANDA venues - up to 50% off!

No two days are ever the same!

Screening Questions

- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience
- Do you have a Responsible Service of Alcohol (RSA)?

#J-18808-Ljbffr

📌 Guest Experience Host - VIP (Queensland)
🏢 The Glen Hotel Pty
📍 Queensland