Temple & Grace is one of Australia’s leading jewellery brands, with showrooms across Sydney, Melbourne, Brisbane, Perth and Adelaide. As we continue to grow, we’re expanding our client services team and are looking for an experienced Jewellery Sales & Customer Service Manager to join our Sydney showroom.

This is a desk-based position ideally suited to someone with previous jewellery industry experience who enjoys helping clients, building relationships and providing exceptional service through phone calls, email and online chat.

Unlike a traditional retail role, you won’t be standing on a showroom floor all day. Instead, you’ll become one of the first points of contact for clients across Australia, helping guide them through one of the most important purchases of their lives.

Jewellery Sales & Service Manager

Full-Time | Sydney

About the Role

Every day, you’ll communicate with clients who are enquiring about engagement rings, wedding rings and fine jewellery through phone calls, emails and live chat.

Your responsibilities will include:

- Assisting clients with jewellery enquiries via phone, email and online chat.
- Providing expert guidance on engagement rings, wedding bands, diamonds and gemstones.
- Booking appointments with our jewellery consultants across our Australian showrooms.
- Following up enquiries and helping clients progress confidently towards their purchase.
- Managing client communications from initial enquiry through to order completion.
- Working closely with our showroom teams to deliver a seamless client experience.
- Handling after-sales enquiries and ensuring every client receives outstanding service.
- Maintaining accurate client records and correspondence.

About You





We’re looking for someone who genuinely enjoys helping people and takes pride in providing exceptional customer service.

To be successful, you’ll have:

- Previous experience working within the jewellery industry (essential).
- Robust knowledge of engagement rings, wedding rings, diamonds and fine jewellery.
- Outstanding verbal and written communication skills.
- A professional and friendly telephone manner.
- Excellent grammar and attention to detail when writing emails and online messages.
- Strong organisational skills and the ability to manage multiple client conversations simultaneously.
- Confidence working independently within a fast‑paced environment.

If you’ve previously worked in jewellery sales but would prefer a professional office-based role while continuing to use your jewellery knowledge, this position offers the perfect opportunity.

Why join Temple & Grace?

Temple & Grace designs and handcrafts engagement rings and wedding jewellery ourselves. Rather than selling mass‑produced products, we focus on exceptional craftsmanship, honest advice and delivering outstanding value.

Our clients choose us because they appreciate expertise, personalised service and an enjoyable buying experience.

When you join our team, you’ll become part of a growing Australian success story where your ideas, initiative and contribution genuinely make a difference.

Salary & Benefits

We offer an attractive salary package based on your experience.

You’ll also enjoy:

- A professional office-based environment.
- Tuesday to Saturday role with stable working hours.
- Flexible working arrangements where appropriate.
- Ongoing training and career development.
- Opportunities to grow with one of Australia’s fastest‑growing jewellery brands.

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📌 Jewellery Retail Sales Manager (Woollahra)
🏢 Temple and Grace
📍 Woollahra