WE’RE HIRING: Marketing Growth & Client Success Manager | Freedom AI $90,000 + super + uncapped commission | Full time | Remote I’m not looking for someone who needs to be managed into performing.

I’m looking for someone who sees the gap, takes ownership of it, communicates clearly and gets it handled.

Someone with high standards.

Someone commercially switched on.

Someone who can have a conversation with a client, understand what they’re actually asking for, challenge something when it doesn’t make sense, and then communicate it clearly enough that the next person can execute without chasing them for answers.

Because as Freedom AI grows, I don’t just need another set of hands.

I need another brain in the business. WHO IS FREEDOM AI?

Freedom AI helps service-based businesses turn more enquiries into clients through a combination of proven Meta advertising and intelligent AI-powered client communication systems. Our roots are in the hair, beauty, skin and aesthetics industry. We already have an established client base through our business coaching and done-for-you Meta advertising services, so we understand what actually happens inside these businesses — not just what looks impressive on a software demo.

Freedom AI is the next evolution of that. We build and manage AI Lead Managers and AI Phone Agents designed to help businesses respond to enquiries faster, follow up consistently, manage conversations and stop opportunities disappearing because an already-overworked business owner didn't reply to an Instagram message at 9:47pm.

And, quite frankly… The tech bros are doing a terrible job of AI agents in our industry.

There. I said it. ? Service-based business owners don't need another piece of technology that requires 14 integrations, 37 automations, a YouTube degree in prompt engineering and a minor nervous breakdown just to get it working. So we're going to do it differently.

Our goal is to become the company that brings genuinely useful AI agents into the service-business industry without causing the business owner a nervous breakdown in the process. AI that understands how these businesses actually operate.

AI that solves a commercial problem.

AI that doesn't require the owner to become an AI expert themselves.

Because we're not interested in AI for the sake of saying we use AI.

We're interested in what it can actually do for a business: More conversations.

More clients.

Better follow-up.

Less admin.

Less opportunity slipping through the cracks.

And more freedom for the human beings running the business. We're building something we believe this industry desperately needs.

And we're looking for someone who wants to help us set the standard for how it's done. ABOUT THE ROLE

This role sits right in the middle of our clients, marketing, sales and AI delivery.

You’ll manage client relationships around their Meta advertising and campaign performance, while also working with prospective and existing clients to understand where AI can solve problems inside their business. You do not need to be an AI developer.

You will not be building AI agents. But you do need to understand AI agents well enough to know how they are structured, what they can realistically do, where their limitations are,



and when a client's request needs more thinking before it ever reaches our tech team. And ideally, you understand Meta advertising too. Again, you won't be sitting inside Ads Manager building campaigns all day.

But you do need to understand campaign performance, speak intelligently about what's happening and confidently manage the relationship between our clients and our marketing team. WHO I’M LOOKING FOR The person who will thrive in this role: → Takes responsibility without waiting to be chased.

→ Thinks critically instead of blindly following instructions.

→ Notices problems early and solves them before they become someone else’s problem.

→ Is exceptionally organised and follows through on what they say they’ll do.

→ Can manage multiple client relationships without dropping standards.

→ Communicates confidently with business owners and can make complicated things feel simple.

→ Asks better questions instead of pretending to know the answer.

→ Can respectfully challenge a client when what they're asking for isn't actually the right solution.

→ Understands that client success isn't about keeping everyone happy — it's about helping clients make good decisions and delivering what was promised.

→ Has commercial awareness and understands that marketing, sales, client experience, retention and delivery are all connected.

→ Wants feedback, implements it quickly and gets better.

→ Doesn't need constant motivation or supervision to perform at a high level.

And perhaps most importantly: You take ownership.

If something lands in your world, you don't immediately start looking for whose responsibility it technically is.

You think

“What needs to happen next?”

That's the mentality I'm looking for.

EXPERIENCE WE’D LOVE YOU TO HAVE

Experience with Meta advertising is highly regarded.

A strong theoretical and practical understanding of AI agents, LLMs and conversational AI is highly regarded.

If you understand both, I definitely want to hear from you.

Experience in agency, SaaS, consulting, client success or high-ticket consultative sales would also be valuable.

Experience with GoHighLevel or a similar CRM/funnel platform is a bonus.

Knowledge of the salon, beauty, skin, aesthetics or broader service-business world is another bonus.

But I want to be really clear about something:

I will choose the right person over the longest résumé.

Skills can be developed.

Systems can be taught.

Our processes can be learned.

But ownership, curiosity, judgement, communication and personal standards are much harder to teach. WHAT YOU’LL ACTUALLY DO

You’ll

→ Own inbound AI enquiries from first response through qualification, Discovery and decision.

→ Run Discovery conversations using our Blueprint process and turn those conversations into clear documentation our tech team can actually build from.

→ Identify unrealistic,



ambiguous or technically problematic requests before they reach delivery.

→ Explain our AI Lead Manager and AI Phone Agent products to clients in plain English.

→ Manage client relationships around Meta advertising performance, campaign updates and creative approvals.

→ Liaise between clients and our marketing and delivery teams so things actually get done — accurately and on time.

→ Communicate campaign performance without drowning clients in marketing jargon.

→ Handle objections and sales conversations using a consultative approach rather than high-pressure selling.

→ Maintain accurate CRM records and take ownership of follow-up.

→ Remain a key point of contact for clients through onboarding and early Monthly Management. Ultimately, you're the person helping make sure there isn't a giant communication hole between:

What the client wants → what we sell → what marketing does → what the tech team builds → and what the client ultimately receives. REMUNERATION & OPPORTUNITY

This is a full-time employee position with:

$90,000 base salary + super + uncapped commission. Your base rewards you for performing the role at the standard we expect.

Your commission gives you the opportunity to be rewarded directly for the revenue you help create.

And because Freedom AI is growing, I see this role growing too.

I'm looking for someone who wants the opportunity to take on more responsibility, develop commercially and increase their earning capacity as the company grows.

This isn't a role where I want you doing exactly the same thing three years from now. I want the right person to grow with us. THE PRACTICAL STUFF

This is a full-time, remote position.

You must have reliable availability across Australian business hours, along with excellent internet and the ability to confidently communicate with Australian and New Zealand clients via phone, SMS and Zoom. ONE LAST THING…

Freedom AI is growing.

That means there will be change.

There will be problems we haven't encountered before.

There will be times when the answer isn't sitting neatly inside an SOP.

If you need every step mapped out for you before you can move, this probably isn't your role.

If you hear that and think…

“Good. Give me the problem and let me figure it out.”

We should probably talk.

I want someone who wants responsibility.

Someone who wants to become exceptionally good at what they do.

Someone who takes pride in the standard of their work.

Someone who sees feedback as an opportunity to get better, not as a personal attack.

And someone who wants their performance to have a genuine impact on the company they work for. HOW TO APPLY

Email your résumé AND a short video introducing yourself and telling me why you believe you're a great fit for this role to [email protected] The video matters.

Don't send me the perfectly rehearsed corporate answer.

I want to know: How do you think?

What makes you a high performer?

Why did this particular role catch your attention?

And what do you believe you could bring to Freedom AI? If you're looking for just another remote job, this probably isn't it.

But if you're looking for somewhere your standards, initiative and ability can actually create an impact…

I want to hear from you.

📌 Marketing Growth & Client Success Manager (Australia)
🏢 Freedom Mastery
📍 Australia