At Hera Support, we believe excellent Support Coordination changes lives. Every day, we work alongside people with disability, their families and support networks to navigate complex situations, remove barriers and create opportunities for participants to achieve their goals.
We are looking for a compassionate and experienced Support Coordinator who enjoys building strong relationships, solving complex problems and advocating for positive outcomes.
This role will suit someone who thrives on variety, enjoys working autonomously while being supported by an experienced team, and wants to make a meaningful impact every day.
Based in Bunbury, you will manage your own portfolio of participants while working closely with families, guardians, therapists, service providers and the NDIA to coordinate high-quality supports that place participants at the centre of every decision.
What You'll Be Doing
Every day is different, but your responsibilities will include:
- Empowering participants to understand and implement their NDIS plans
- Working alongside participants to achieve meaningful goals and build greater independence
- Helping participants make the most of their NDIS funding through effective planning and budget monitoring
- Connecting participants with quality service providers and community supports
- Coordinating complex supports and facilitating collaborative outcomes between providers, families and stakeholders
- Advocating for participants to ensure their voices are heard and their choices are respected
- Supporting participants through plan reassessments, changes in circumstances and challenging life transitions
- Preparing high-quality documentation, including case notes, reports and funding evidence
- Building trusted, long-term relationships with participants and their support networks
- Working within NDI