The Administration & Reception Officer provides professional, welcoming and reliable front-of-house and administrative support to the Esperance team. The role is responsible for reception, enquiries, participant and service administration, office and facilities coordination, fleet support and routine corporate administration.

The position works closely with Coordinators, Support Coordinators, Rostering, Operations, HR, Finance and Corporate Services to ensure information is accurate, systems are maintained, enquiries are managed promptly and the Esperance office operates safely, efficiently and professionally.

The role requires a high level of confidentiality, organisation, attention to detail and professionalism, with a strong commitment to person-centred service and GIFSA's values. The position is intentionally flexible and may be directed to assist different areas of the Esperance team, provided duties are reasonable, within role level, supported by training and consistent with GIFSA policies, privacy requirements and NDIS obligations.

Key Responsibilities The responsibilities you've provided can be retained under these six clear areas:

1. Reception, Enquiries & Front-of-House

2. Participant, Service & Operational Administration

3. Esperance Office, Facilities & Fleet Support

4. People, Finance & Corporate Support

5. Quality, Compliance, Privacy & Safeguarding

6.



Flexible Team Support & Other Duties

Key Attributes The successful candidate should demonstrate:

- Excellent communication and interpersonal skills
- A warm, respectful and professional approach

- Strong administrative and organisational skills

- High attention to detail and accuracy

- Ability to manage competing priorities and deadlines

- Strong confidentiality and discretion

- Ability to work independently while contributing positively to a team

- Good computer literacy and confidence using Microsoft Office and administrative systems
- A willingness to learn GIFSA processes, systems and NDIS requirements
- A person-centred approach when working with participants, families and community members

- Sound judgement regarding when to escalate matters or seek approval

- Commitment to quality, safeguarding, privacy and workplace safety

What GIFSA Offers

This role provides an opportunity to become an significant part of the Esperance team, supporting both the day-to-day operation of the office and the delivery of quality services to participants and families. The successful applicant will work in a collaborative environment where their organisation, initiative and willingness to help make a genuine difference to the team and the people GIFSA supports.

📌 Office Administration Assistant- Esperance Office
🏢 Goldfields Individual u0026 Family Support Association
📍 Esperance