Team: Foreign Exchange

Location: Sydney, NSW (Haymarket)

Employment Type: Part-Time (Branch Member Level 1), 15.2 Hours a week.

About

Goldmate

Goldmate Foreign Exchange (Goldmate Pty Ltd) is a premier foreign exchange and international money transfer company headquartered in Sydney, Australia. With established branches in Haymarket and Auburn, we specialize in delivering efficient, secure, and customer-centric currency exchange and remittance solutions, facilitating transactions across more than 150 countries and over 20 currencies. Our clientele encompasses both individuals and businesses, reflecting our commitment to streamlining global financial interactions.

Position

Overview

Goldmate is currently seeking a detail-oriented and driven Part Time Branch Member Level 1 Staff member (15.2 Hours a week) to join our Foreign Exchange Branch Team in Haymarket and Auburn (NSW). This role offers an exceptional chance who have a keen interest in customer services, regulatory compliance, and client management. The successful candidate will provide crucial support in face-to-face currency exchange and remittance transactions, client onboarding, and branch-head office coordination to maintain operational excellence.

Key Responsibilities

Conduct face-to-face foreign currency exchange and international remittance transactions in accordance with company procedures

Handle cash transactions involving AUD and multiple foreign currencies with a high level of accuracy and integrity

Perform customer onboarding, including collection and verification of KYC documentation (e.g. passport,



driver licence)

Accurately input and process transactions using internal systems and platforms

Provide professional and courteous customer service to walk-in clients and respond to enquiries via phone, email and messaging platforms.

Complete end-of-day cash balancing, transaction reconciliation, and basic branch reporting

Maintain proper records, forms, and documentation to support audit and compliance requirements

Liaise with Head Office and Compliance teams as required, including escalating unusual or suspicious transactions

Adhere strictly to AUSTRAC-aligned AML/CTF and KYC procedures (training provided)

Support general branch operations and administration, including filing and housekeeping duties Essential Qualifications

Fluent English communication skills (spoken and written), equivalent to IELTS 7.0 or above. Ability to communicate in Mandarin, given the nature of our clientele

Right to work in Australia, student visa holders encouraged to apply

Strong attention to detail with a high level of honesty and integrity, particularly when handling cash and sensitive information

Customer-focused mindset with the ability to remain calm and professional under pressure

Ability to follow procedures and comply with regulatory and internal control requirements

Willingness to work across branches with flexible shift arrangements Preferred (but not essential)

· Prior experience in customer service or cash-handling roles Shift Hours

· Available on Monday, Tuesday, Wednesday, 9:30 AM-5:36 PM (30 minutes break).

📌 Part Time Branch Member Level 1 Staff (Bilingual Mandarin and English) (Sydney)
🏢 Goldmate Group
📍 Sydney