This is a hands-on leadership role where you'll combine frontline practice expertise with team coaching, operational oversight, and performance support. You will lead the team's approach to quality, safety, client voice, and outcome achievement-while building strong partnerships across the sector.

Key responsibilities

In this role, you will:

- Manage and track intake/waitlists, maintain referral pathways, and support delivery against annual client targets
- Lead direct intervention on high-risk acute cases, applying strong risk management and decision-making
- Ensure consistent use and completion of our clients Narrative Assessment Tools, embedding client voice in assessment
- Coach and develop staff to deliver client empowerment interventions and record practice using the organisations Coaching App
- Build weekly dashboards and operational systems to track throughput and outcomes (e.g., consent rates, home visits, caseload benchmarks, client outcomes)
- Implement individual development plans, in-field coaching and performance support to lift practice quality and consistency
- Drive a feedback-informed culture using brief wellbeing measurement tools (Session Rating Scale / Outcome Rating Scale)
- Complete monthly management requirements for direct reports (feedback, supervision, performance & coaching)

What you'll bring

You will ideally meet one of the following:





- Bachelor's degree in a relevant social services field + 4+ years case management experience (family support, child protection, youth, housing, or similar), or
- Diploma in a relevant community/services field + 6+ years case management experience in a similar setting

You will also have:

- Strong applied understanding of child safety and social work/theoretical frameworks, and the ability to guide staff practice
- Working knowledge of relevant legislation (child protection, housing, etc.) and ability to coach teams on compliance requirements
- Proven people leadership capability (workflow direction, quality assurance, culture building, forward planning)
- Confidence engaging stakeholders (Child Safety, schools, hospitals, community services) and influencing outcomes
- Ability to connect clients into wrap-around supports across programs and partner services
- Solid problem-solving skills within a safety-first, risk-managed framework

Mandatory requirements

- National Police Check
- Current Working with Children Check (Blue Card) or ability to obtain
- Driver's licence
- Evidence of work rights in Australia
- Willingness to travel regularly for community-based work

Benefits of the role?

- Competitive base salary + super + salary packaging (boosts take-home pay)
- Work for a leading Aboriginal and Torres Strait Islander community-controlled organisation
- Join a supportive, purpose-driven team making a difference for vulnerable young people and families

#J-18808-Ljbffr

📌 Youth Team Leader (Queensland)
🏢 Tradewind
📍 Queensland