At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection. Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each individual. This role sits at the centre of our People & Culture function, providing high-quality administrative, compliance and reporting support across the employee lifecycle.

You'll play a key role in keeping our systems accurate, our workforce compliant, and our people supported. This is a role for someone who enjoys structured, detail-driven work, but can also step in, figure things out and respond to ad hoc needs as they arise. You won't just follow processes - you'll understand them, improve them, and ensure they work in practice.

What you'll be doing

- Maintain HR systems (HRIS & LMS), ensuring accurate and up-to-date employee records
- Coordinate training, compliance requirements and workforce checks
- Monitor and follow up on mandatory requirements (e.g. WWCC, NDIS screening, qualifications)
- Provide responsive, helpful support to employees - our people are your customers
- Prepare and maintain reports across training, compliance and workforce data
- Coordinate training activities, including bookings, participant communications, resource preparation, room set-up and processing invoices.




- Extract and compile information from systems to produce accurate, fit-for-purpose reports.
- Support audits, process improvements and broader People & Culture priorities What you'll bring
- Solid attention to detail and a genuine pride in accuracy
- Confidence working in structured, repetitive tasks while maintaining consistency and quality
- Ability to adapt, take initiative and work through ad hoc requests with a problem-solving mindset
- Solid Excel skills and confidence working with data (pulling, interpreting and presenting insights)
- Experience using systems and managing data (HR systems experience desirable)
- A strong customer service mindset - responsive, approachable and solutions-focused
- Clear communication skills and ability to work collaboratively across teams
- Experience in administration (HR experience desirable but not essential) What’s on offer • Flexible work options to support work-life balance
- Salary starting at $71,570 + super • Salary packaging up to $15,900 per year
- Convenient onsite parking
- Employee Assistance Program
- Free flu vaccinations
- Career development and progression opportunities in a growing organisation
- Access to staff discounts across health, fitness, and lifestyle services To be considered for this role, please email your resume to [email protected] by August 24th

📌 People & Culture Administration (Geelong)
🏢 Gateways Support Services
📍 Geelong