The Trustee for Mandem Wise Unit Trust – Cairns QLD

Key Responsibilities

The successful candidate will be responsible for supervising the day-to-day operations of the retail store, ensuring excellent customer service, efficient staff management, and compliance with company standards. Duties include:

- Delivering prompt and high-quality service to customers
- Handling customer inquiries and resolving complaints professionally
- Planning and preparing staff work schedules and assigning duties
- Recruiting, training, evaluating, promoting, and, where necessary, dismissing staff
- Providing guidance to staff on handling complex sales and customer service situations
- Assessing returned goods and determining appropriate actions
- Monitoring inventory levels and placing orders for current stock as required
- Ensuring accurate pricing and effective product display across the store
- Enforcing safety, security, and compliance procedures
- Supporting merchandising and promotional activities
- Monitoring sales performance and implementing strategies to improve results
- Ensuring adherence to company policies and relevant retail legislation

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📌 Retail Supervisor (Cairns North)
🏢 The Trustee for Mandem Wise Unit Trust
📍 Cairns North