Customer Service Representative / Order Processing

Customer Service Representative | Global Healthcare
Macquarie Park | Five-Month Contract | Immediate Start
Take the next step in your customer service career with a leading global healthcare organisation. This is an exciting opportunity to join a collaborative and experienced team supporting a portfolio of market-leading vision care products supplied to major retail and healthcare customers across Australia and New Zealand. You’ll take ownership of the customer journey—from receiving and processing orders through to coordinating delivery, resolving enquiries and keeping customers informed. It’s a diverse, high-volume role where your attention to detail, communication skills and ability to find solutions will make a genuine difference. Alongside the day-to-day customer service responsibilities, you’ll gain exposure to automation and process-improvement initiatives within an organisation recognised for its supportive culture, strong training and commitment to continuous improvement.

Why Apply?

- Join a globally recognised healthcare organisation
- Secure a five-month contract through to the end of the year
- Work with a friendly, knowledgeable and supportive team
- Manage a varied portfolio of major Australian and New Zealand customers
- Gain exposure to automation and business-improvement projects
- Build valuable experience within the medical device sector
- Enjoy free onsite parking and convenient public transport access

About the Role

Working within a busy customer service team,



you’ll manage the end-to-end order process while delivering responsive and solutions-focused support to customers across Australia and New Zealand.

- Process high-volume customer orders accurately through SAP
- Respond to customer enquiries by phone and email
- Provide timely information regarding stock availability, deliveries and order status
- Process product returns and customer credits
- Work closely with warehouse, supply chain and courier partners to support on-time fulfilment
- Maintain accurate customer information and activity records in Salesforce
- Investigate issues and provide practical, customer-focused solutions
- Identify opportunities to improve processes and the customer experience

About You

You’ll enjoy working in a fast-moving environment where priorities can change throughout the day. You’re organised, calm under pressure and take pride in providing customers with a reliable and positive experience.

- Previous experience in a high-volume customer service or order management role
- Strong written and verbal communication skills
- Excellent attention to detail and the ability to manage competing priorities
- A proactive, collaborative and solutions-focused approach
- Experience within medical devices, pharmaceuticals or healthcare will be highly regarded

What’s on Offer?

- Immediate start
- Five-month contract through to the end of the year
- Opportunity to work with one of the healthcare industry’s leading medical device companies
- Supportive and experienced colleagues who value teamwork
- Exposure to market-leading products and major customer accounts
- Involvement in process-improvement and automation initiatives
- Free onsite parking

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📌 Customer Service Representative / Order Processing (Ryde)
🏢 Healthcare Professionals Group
📍 Ryde