This role is central to keeping the day-to-day flow of the workshop running smoothly — from the moment a customer walks in or calls, through to coordinating spare parts, keeping mechanics updated on job status, and making sure nothing falls through the cracks operationally at the front of house.

A reliable person in this role directly protects technician time and workshop efficiency — for example, ensuring invoices are correct, parts have arrived and customers are informed and happy.

Our busiest time is October through to January each year, so we will need your support throughout the tourist season.

Job Overview

- Position: Receptionist

- Location: Cobram East

- Employment Type: Permanent Part-time

- Salary: $35 p/h – 20 hours per week (above award)

Key Responsibilities

- Greet visitors: Welcoming customers warmly as they arrive.

- Manage communications: Answering, screening, and forwarding incoming phone calls.

- Handle mail: Collecting and distributing daily mail, deliveries, and couriers.

- Maintain security: Following safety procedures, managing diary and customer profiles.

- Support administration: Scheduling appointments, photocopying, and stock control.

Qualifications & Skills

- Experience: 1–2 years of experience in a front desk, clerical, or customer service role.

- Communication: Excellent verbal and written communication skills.

- Tech savvy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

- Organization: Strong multitasking, time-management, and prioritizing abilities.

- Professionalism:



Maintain a bright smile and present the office in a welcoming manner

What We Offer

- Flexible work hours with and ability to work from home when required. The role will suit someone with young school aged children.
- Uniform provided
- A stable, established local workshop — servicing the Cobram community since 2019
- A supportive, close-knit team environment

Key Responsibilities

- Greet customers warmly in person and manage incoming phone calls and email enquiries
- Coordinate service bookings and scheduling, liaising with mechanics on job progress
- Act as the point of contact for customers, relaying updates, quotes, and job status clearly
- Process invoicing and payments, and provide general day-to-day administrative support
- Maintain a tidy, organised, and welcoming front desk and customer waiting area
- Support with general office administration, filing, and record-keeping
- Help maintain compliance and safety documentation as required

What We're Looking For

- Strong customer service and communication skills
- Highly organised, reliable, and comfortable managing multiple moving parts at once
- Proactive — able to anticipate issues before they become a problem
- Confident using scheduling and office software
- A team player who works well alongside both front-of-house and workshop staff
- Prior experience in automotive, trade, or a similar front-desk/reception setting is highly regarded but not essential

How to Apply

Please submit your resume and a brief cover letter explaining your interest to @crawfordsms.com.au with the subject line "Receptionist Application“

📌 Receptionist (Cobram East)
🏢 Crawford's Mechanical Solutions
📍 Cobram East