We are seeking an experienced and strategic Regional Area Manager to lead operations across our Rockhampton City territory and surrounding regions in Australia. This is a permanent position offering the opportunity to drive business growth, manage multi-site operations, and lead a high-performing team. The successful candidate will be responsible for overseeing all aspects of regional performance, ensuring operational excellence, and delivering sustainable business results.

- Oversee all operational and commercial activities across the assigned regional territory, ensuring alignment with organisational objectives and strategic priorities
- Develop and implement regional business strategies to drive revenue growth, market penetration, and competitive advantage.

Key Responsibilities

- Operational Excellence — Ensure every restaurant meets brand standards for food quality, speed, cleanliness, and guest experience.

- Multi‑Site Leadership — Lead, coach, and develop Senior Operations Coaches and Restaurant Managers across the region.

- Commercial Performance — Drive sales, labour efficiency, COGS control, and profitability; analyse performance data and implement improvement plans.

- People Development — Build capability, hold teams accountable, and create succession pipelines.

- Compliance & Safety — Ensure WHS, Food Safety, RSA, Awards/EAs, and visa compliance across all sites.

- Customer Experience — Champion guest satisfaction, resolve escalations, and maintain brand reputation.

- Strategic Execution — Translate state strategy into consistent operational execution across QLD.

- Stakeholder Management — Collaborate with state leadership, franchisee, general manager, suppliers, and cross-functional teams.





- Travel & Field Presence — Regular intrastate travel to Bundaberg, Rockhampton, Gladstone, Hervey Bay, Maryborough, and Brisbane.

Core Competencies

- Leadership & Coaching — Ability to inspire, develop, and hold teams accountable.

- Commercial Acumen — Strong understanding of P&L;, labour models, inventory, and cost control.

- Communication — Transparent, consistent communication across all levels.

- Problem Solving — Ability to diagnose operational issues and implement solutions.

- Tech Literacy — Comfortable with systems such as Workday, Tanda, Crunchtime, and Microsoft Office.

Qualifications

- *Required Skills & Experience:**
- Minimum 3 years' experience in a regional or area management role within a corporate environment
- Proven track record of managing P&L; responsibility and delivering financial results
- Strong people management and team leadership capabilities
- Demonstrated experience in strategic planning and business development

- Excellent communication and interpersonal skills with the ability to influence at all levels
- Strong analytical and problem-solving abilities with sound decision-making skills
- Experience with performance management, KPI tracking, and data analysis
- Proficiency in Microsoft Office applications and business management systems
- Ability to travel within the regional territory as required

- *Desirable Skills & Experience:**
- Experience within a specific industry sector relevant to the role
- Knowledge of the Australian market and regional business dynamics
- Familiarity with CRM software or advanced business management platforms
- Background in sales, operations, or business development
- Experience managing geographically dispersed teams or multiple locations

📌 Regional Area Manager (Rockhampton)
🏢 Guzman Y Gomez
📍 Rockhampton