We’re Hireup, delivering disability and aged care support as it should be. Our story. It started in 2015 with a family and their challenge to find disability support that worked for them. They needed more and knew that people with disability could have greater independence, choice, and control in their lives.

As Hireup grew, it became clear that older Australians faced many of the same challenges in accessing the right support. Today, Hireup is proud to deliver personalised, high-quality support through home care for older Australians, enabling them to live with dignity, independence, and connection to their community. Your life, supported.

We’re Hireup, and we’ve supported thousands of clients and 10,000+ employed support workers across Australia. Since 2015, we’ve facilitated over 100,000 support connections, with 83% of clients reporting a positive impact on their lives. Now, we’re on a mission to ensure that older Australians and their families can access the right support to maintain their independence.

We do this by combining innovative digital tools with the reliability of someone to help when it matters most. The ask? Our mission sets a new standard for support, working in a world of transformation whilst delivering reliable services every day.

Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do - Relationship Manager (Contract Ending Feb/March 2027)

Locations: Hybrid (Sydney CBD / Melbourne) or Remote (Australia)

The Relationship Manager plays a critical role in providing end-to-end service for clients (with complex mental health, high intensity or other specialised support requirements) to use the platform. Hireup is the only platform solution to be NDIS registered,



offering unique choice and control to clients.

The Relationship

Manager manages an assigned caseload of Hireup clients to ensure they receive the best experience from the Hireup platform, and experience safe and high quality supports.

Relationship

Managers are accountable for ensuring clients are able to take full advantage of Hireup’s service opportunities, in particular, increasing retention and utilisation of Hireup throughout their caseload. You will:

Be the key point of contact for a caseload of Hireup clients (some with complex mental health, high intensity or other specialised support requirements)

Introduce new Hireup services or products to your client caseload and explaining the value proposition

Work closely with these clients to help them build safe, capable teams of Support Workers

Ensure clients are prioritised internally and moved through the activation process efficiently

Ensure high standards of quality and safety are maintained for each client in your caseload

Manage essential reporting and administration to meet legislative requirements and ensure compliance with NDIS Quality and Safeguarding standards

Your Background

We’re looking for people who are passionate about supporting people with disability and their families, strong customer service experience and is confident with technology

Experience: You have previous experience in customer success, account management or support coordination.

Relationship building:



You know how to create trust and stay connected with people with the ability to discuss various Hireup service offerings

Customer focus: You’re proactive, responsive, and genuinely care about delivering a outstanding experience.

Organised and detail-oriented: You can juggle tasks, keep records up to date, and manage multiple moving parts.

Comfortable with technology: You’re confident using systems and can pick up new software quickly.

Strong communicator: You’re great at explaining things clearly and adapting your communication style to different people.

Team-oriented: You enjoy working with others to solve problems and achieve great outcomes.

Why Should You Join?

You’ll have the chance to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish. You will get:

Opportunities to develop - we are always learning!

We’re a hybrid organisation, working from our offices 2 days per week including Thursdays (for hybrid employees)

Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals

Allowances to support you in your work set up and professional development Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability & aged care support as it should be. Apply now through the button below or please contact Shanice on [email protected] People with lived experience of disability are strongly encouraged to apply. If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.

📌 Relationship Manager (Contract) (Australia)
🏢 Hireup
📍 Australia