What you'll contribute Toyota Finance Australia (TFA) is looking for a driven and customer-focused Relationship Account Manager to join our Toyota Fleet Management team.

In this role, you'll build, nurture and grow strategic customer relationships, helping drive business growth, customer retention and long-term profitability. You'll develop a deep understanding of your customers' businesses and create innovative Customer Value Plans that deliver meaningful outcomes for both our customers and Toyota Fleet Management.

This is an exciting opportunity to work with a well-established portfolio while contributing to the continued growth of the Toyota ecosystem and value chain.

This role is based at Altona North and is a permanent full-time role. How you'll make an impact

Managing and growing an assigned portfolio of customers, identifying opportunities to increase penetration across the Toyota family and value chain.

Driving customer retention, business expansion and upsell opportunities across fleet management and mobility solutions, including KINTO.

Achieving sales and performance targets across settlements, margins, fee income and other key business measures.

Developing and maintaining strategic Customer Value Plans to identify growth opportunities and strengthen customer partnerships.

Analysing fleet portfolio data to deliver tailored recommendations and customised solutions that meet customer needs.

Building and maintaining strong relationships with key stakeholders, including customers, dealers, suppliers and OneToyota partners.

Conducting engaging customer meetings, business reviews and presentations that add value and support long-term partnerships.

Proactively managing portfolio risk and ensuring compliance across areas such as credit, arrears, residual values and acceptable goods requirements.

Your attributes

Experience or knowledge within the fleet management, finance and/or automotive industry.





Exceptional communication and stakeholder engagement skills, with the ability to build credibility and influence at all levels.

Robust presentation and facilitation skills, with confidence leading customer meetings and business reviews.

A consultative and commercially minded approach, backed by curiosity and strong questioning skills to uncover customer needs and identify opportunities.

Excellent organisation and time management skills, with the ability to balance competing priorities and work autonomously.

A proactive, self-motivated mindset and a passion for building lasting customer relationships.

Applications close 25th August 2026 . For any queries- please reach out to Shaista Khan, Talent Acquisition Partner Life at Toyota & What we offer you We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota

Australia is well-recognised for offering:

Flexible hours and workspaces

Career Development

26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers

Wellness facilities & Employee Assistance Program (private coaching available to you and your family)

Paid volunteer days to support your community / Employee Community Grants Fund

Employee Car Benefit Scheme

Building a excellent place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/ We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We are happy to adjust the recruitment process for your accessibility requirements.

Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Toyota is an endorsed employer for all women. Please review the Work180 website for further information.

Come with us and help create the future

📌 Relationship Manager (Melbourne)
🏢 Toyota Motor
📍 Melbourne