Role description The Renovations Consultant supports customers transitioning their novated leases during employer changes, individually or in bulk. The role ensures a smooth, timely process through proactive communication, tailored support, and precise administration. By maintaining data integrity and delivering outstanding customer service, the consultant enhances customer satisfaction, retention, and operational excellence.

Role requirements Act as the primary point of contact for employees undergoing lease transfers

Manage assigned renovation (lease transfer) cases with efficiency and accuracy, ensuring all steps are completed within required timeframes Prepare and process all relevant documentation—including deeds of novation and quotations—while maintaining thorough and compliant records Collaborate with employees, employers, finance providers, and salary packaging administrators to facilitate smooth transitions and foster strong working relationships Ensure all lease transfers adhere to applicable tax, payroll, and salary packaging regulations; proactively identify and mitigate risks such as employer non-participation or payroll delays Maintain workflow alignment with established KPIs,



ensuring performance targets are consistently met. Regularly update workflow systems to provide transparent visibility of task status to internal teams and stakeholders Experience and Skills Proven ability to manage internal and external relationships with excellent written and verbal communication skills

Proficiency in Microsoft Office and general computer systems Strong numeracy and attention to detail with the ability to understand complex finance and taxation concepts

Ability to manage multiple cases simultaneously, meet deadlines, and maintain high standards of accuracy and compliance Job Benefits Recharge and relax with up to 4 days of wellness days every year

We offer industry leading 20 weeks paid parental leave

Monetary service milestone awards

Career progression opportunities

Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more

Two paid volunteer days each year

Health and wellbeing support including a subsidy and an Employee assistance Program

📌 Renovations Consultant (Sydney)
🏢 SG Fleet AU
📍 Sydney