Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you're still the people behind every parcel. Whatever your team or role, you're helping grow our people, grow our business and making a lasting impact on the Australian community. You'll find a culture of connection in our outstanding people and the flexibility to balance work with life outside of it.

About the opportunity

Australia Post is powering the future of eCommerce, and medium businesses are where the growth story really comes alive. Australians spent $21.9 billion online in a single quarter, marketplaces are growing 17% year on year, and growing businesses need a delivery partner who can scale with them. As Account Manager, Medium Business, you'll be the single point of accountability for a portfolio of 30 to 50 medium business customers within your local market. Success looks like retained revenue, growing accounts, strong senior relationships and being the trusted partner customers lean on as they grow. You'll report to a Sales Manager and work alongside Solutions,



Product, Pricing, Credit and Segment Development teams to help your customers send smarter and grow faster.

You'll also

Sit with your customers as they grow and scale, building account plans that protect revenue, unlock cross-sell and solve the operational problems that hold growing businesses back.
Be the trusted partner and single point of contact across onboarding, service performance, renewals, price reviews and everyday problem solving.
Introduce solutions that help customers compete, from our expanding Parcel Locker network to Rendr, our same day and on demand delivery platform now reaching almost 90% of the population.
Bring the right Australia Post specialists into the room early, spotting issues before they escape and turning plans into delivery for your customers.

About you

You're a genuine relationship builder who loves helping businesses grow. You're commercially sharp

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📌 Medium Business Account Manager (Queensland)
🏢 Australia Post
📍 Queensland