Chief Operating Officer – National Healthcare Operations

Build the next generation of specialist healthcare in Australia.

TMJ Clinics Australia is Australia’s largest dedicated TMJ healthcare network.

Founded in 2017, we have grown into a national organisation with 11 clinics across Australia, supported by specialist clinicians, physiotherapists, an in-house digital laboratory and centralised patient services.

We are now expanding into sleep medicine and investing heavily in technology, AI-enabled workflows, digital manufacturing and national growth.

To help realise this vision, we are seeking an exceptional Chief Operating Officer to build the operational platform that will power our next decade of growth.

The Opportunity

Working directly with the Founders you will lead national operations and help transform a successful business into a scalable healthcare organisation.

Success in this role means building the systems, leaders and culture required to operate 20, 30 or even 50 locations while maintaining an exceptional patient experience and workplace culture.

Key Responsibilities

National Operations

Lead operational performance across the clinic network

Improve utilisation, productivity and profitability

Standardise systems while supporting local flexibility

Drive operational consistency across all locations

Growth & Expansion

Lead new clinic rollout nationally

Develop scalable opening playbooks

Coordinate expansion, integration and operational readiness

Leadership

Recruit, coach and develop operational leaders

Mentor clinic managers into high-performing business leaders

Build succession planning and leadership capability

Operational Excellence

Develop scalable SOPs, KPIs and reporting

Improve workforce planning, efficiency and patient flow

Strengthen governance, quality and continuous improvement

Contribute to strategy and Board reporting

Partner with Finance,



Marketing and Clinical Leadership

Lead major organisational projects and innovation initiatives

About You

You have successfully led and scaled a multi-site organisation.

Whether your background is healthcare or another premium service industry, you understand operational excellence, commercial performance and leadership at scale.

You enjoy creating order from complexity, developing leaders and building systems that people genuinely want to use.

Most importantly, you believe culture is a competitive advantage.

Executive operational leadership

Multi-site business management

Demonstrated experience scaling organisations

Strong commercial and financial capability

Strategic planning, change management and execution

KPI development and performance leadership

Highly Desirable

Experience in healthcare, dental, medical specialists, allied health or other regulated service industries.

Experience with new site rollout, digital transformation, AI implementation, Lean improvement or acquisition integration will be highly regarded.

Our Culture

We believe high performance and kindness can exist together.

Our leaders coach more than they command, value accountability over bureaucracy and understand that great patient experiences begin with excellent employee experiences.

Why Join Us?

This is an opportunity to help shape one of Australia’s fastest-growing specialist healthcare organisations.

You will have genuine autonomy to build systems, develop leaders and influence strategy while working directly alongside the Founders.

If you’re looking for a role where you can build, lead and leave a lasting legacy—not simply maintain an existing operation—we’d love to hear from you.

Remuneration

An attractive executive salary package will be negotiated with the successful candidate. Performance incentives and long-term equity participation may be available for an exceptional applicant.

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📌 Chief Operating Officer – National Healthcare Operations (New South Wales)
🏢 TMJ Clinics
📍 New South Wales