SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

Drive Retail Performance Behind One of the World's Most Recognisable Sports Brands

At PUMA, we're driven by a straightforward mission: to be the Fastest Sports Brand in the World. Behind every successful store experience is a team constantly looking for smarter ways to operate, improve performance and support our people to win.

We're looking for a commercially savvy Retail Support Analyst to join our Retail Operations team in Melbourne. This is a unique opportunity to combine analytics, retail operations, business improvement and stakeholder management in a role that directly impacts the performance of our store network across Australia and New Zealand.

If you're passionate about retail, thrive on turning data into action, and enjoy partnering with leaders to solve problems and improve outcomes, this could be your next career-defining move.

The Opportunity

As our Retail Support Analyst, you'll be the engine room behind retail performance, providing the insight, structure and operational support that enables our stores to perform at their best.

Working closely with the Head of Retail, Area Managers and cross-functional stakeholders, you'll help identify opportunities, drive improvement programs, coordinate key operational initiatives and ensure our stores have the tools, information and support they need to succeed.

This role is ideal for someone who loves retail, enjoys digging into data, and is equally comfortable building reports, influencing stakeholders and delivering practical solutions across a fast-paced retail network.

What You'll Be Responsible For

Driving Store Performance Through Data & Insights

Great retail decisions start with great insight. You'll play a critical role in helping the business understand what's happening across the store network and where opportunities exist to improve.

You will

Analyse sales, conversion, productivity and operational performance data

Build and maintain dashboards, reports and performance tracking tools

Identify key trends, risks and performance gaps

Deliver actionable insights that support commercial decision-making

Present performance updates and recommendations to retail leadership

Support inventory accuracy initiatives and stocktake remediation programs

Track the effectiveness of operational improvement initiatives

Leading Performance Improvement Programs

You'll take ownership of structured store performance programs designed to elevate results across the network.

You will

Develop performance scorecards and ranking methodologies

Identify top-performing stores and share best-practice learnings

Create improvement plans for underperforming stores

Partner with Area Managers to drive accountability and execution

Monitor outcomes,



report progress and highlight emerging risks

Track measurable improvements across targeted store groups

Managing Retail Communications & Training Administration

Effective communication creates consistency. You'll help ensure stores always have access to the right information at the right time.

You will

Maintain the central retail communication platform and store calendar

Coordinate and distribute operational communications

Manage training administration across retail learning platforms

Support OHS, onboarding and product training programs

Monitor compliance and completion rates

Produce regular reporting and recommendations for follow-up actions

Partner with Retail Operations, HR and Global teams on training initiatives

Supporting Procurement, Expenses & Store Operations

You'll help ensure our stores operate efficiently by managing critical operational processes and supplier relationships.

You will

Coordinate procurement of store consumables and operational supplies

Manage purchase orders, invoices and vendor relationships

Monitor operational expenditure and identify cost efficiencies

Support supplier negotiations and service delivery standards

Track budgets and highlight opportunities to optimise spending

Driving Compliance, Facilities & Store Security

Maintaining safe, compliant and well-functioning stores is essential to delivering exceptional customer experiences.

You will

Coordinate physical security maintenance including alarms, CCTV and store security systems

Support new store openings, refurbishments and relocations

Manage facilities compliance programs across the retail network

Coordinate service providers and maintenance schedules

Ensure compliance obligations are completed and documented

Monitor operational controls and remediation activities

Managing Store Data & Continuous Improvement

Accurate information and streamlined processes allow our business to move faster and operate smarter.

You will

Maintain store master data and operational documentation

Ensure information remains accurate, accessible and up to date

Track progress of priority retail initiatives and projects

Maintain action registers and implementation plans

Identify opportunities to simplify processes and improve efficiency

Drive follow-up actions arising from audits, reviews and investigations

What Success Looks Like In this role you'll be recognised for:

Delivering accurate, meaningful and timely reporting

Improving store performance through data-led insights

Creating visibility across key retail initiatives and priorities

Building strong relationships with retail stakeholders

Driving operational efficiency and cost control





Maintaining high levels of compliance, governance and operational excellence YOUR TALENT

About You

You're a retail operations professional who understands what drives store performance and enjoys finding practical ways to make things better.

You'll bring

5+ years' experience in retail, retail operations or a similar analytical support role

Strong understanding of retail store operations and performance metrics

Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP and reporting tools

Experience analysing data and translating insights into action

Strong organisational skills with the ability to manage multiple priorities

Exceptional stakeholder management and communication skills A proactive mindset with a passion for continuous improvement

Experience within fashion, sportswear, lifestyle or consumer goods environments will be highly regarded

Why PUMA?

At PUMA, you'll join a globally recognised brand that empowers people to be their best while challenging convention and moving fast.

You'll be part of a collaborative, high-performing retail team where your work will have genuine visibility and impact across the business.

Along with a competitive salary package, you'll enjoy:

Generous teamwear and product discounts

Career development opportunities within a global organisation A dynamic and inclusive culture

Exposure to senior retail leadership The opportunity to shape and influence retail performance across ANZ

Ready to Make an Impact?

If you're passionate about retail performance, love working with data, and want to play a key role in helping one of the world's leading sports brands win at retail, we'd love to hear from you.

Apply now and help PUMA continue to be the Fastest Sports Brand in the World.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,

gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at

PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews.

These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000

employees worldwide.

📌 Retail Support Analyst (Melbourne)
🏢 Puma
📍 Melbourne