Betfair Pty Limited is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.

We’re looking for a Safer Gambling Specialist to play a key role in delivering Betfair’s safer gambling obligations by investigating, understanding, and identifying customers who may be at risk of gambling harm.

We have a team full of passionate, energetic, great people, with a genuine determination to try and create a working environment that is secure and supportive for everyone, we even won the WORK180 award for two consecutive years for our commitment to employee support and safety, which we are very proud of. Being a strong data-driven business; using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.

What You Will Bring

- Proven data analysis skills.

- Excellent written and verbal communication skills.

- High level of attention to detail.

- Experience in utilising Microsoft Excel.

- Availability to work a rotating roster, including some weekends.

- A proactive doer, and a flexible, hard-working team player.

- A keen eye for identifying responsible gambling red flag trends across customer accounts.

- Sound wagering IQ to understanding betting anomalies/different customer betting strategies.

- Have a sound understanding of the regulatory environment governing Betfair, including the NT Code of Practice for Responsible Online Gambling.

- Maintain productive relationships across key internal and external stakeholders.

- Take a very proactive approach to process improvement.

- Strong conceptual and analytical skills, with the ability to identify patterns across various datasets.

- Demonstrate great independence and autonomy.

Preferred But Not Essential





- Previous use of open-source investigative tooling and methodology.

- Previous experience working within the wagering industry.

- Previous experience interacting with customers over the phone.

Some Tasks Include, But Are Not Limited To

- Facilitate thorough investigations of responsible gambling red flags at account level, acting as required.

- Conduct detailed analysis of red flag gambling behaviours and audits of Betfair’s responsible gambling functions/capabilities.

- Contact customers identified in red flag reporting to offer SG tools.

- Draft scheduled responsible gambling reports and submissions, including collating data and deriving insights.

- Support delivery of SG training, including facilitating sessions and developing training content.

- Support projects that optimise Betfair’s SG framework.

- Act as a point of liaison for responsible gambling enquiries, fostering excellent relationships.

- Work closely with Betfair’s Fraud, Due Diligence and Customer Service staff across both Betfair and CrownBet to manage the flow of information and accounts across each function.

- Develop expertise in the operation of the Betfair Exchange, including customer behaviours.

- Develop expertise in the operation of CrownBet, including product offerings.

- Continue to educate staff across Betfair of NTRC and responsible gambling functions.

- Any other duties or tasks, as directed, within your skills and experience.

Benefits





- Incredibly flexible working arrangements.

- Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc.

- A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.

- Up to $1000 per year for you to choose how you spend through our much loved BestYou program.

- An ongoing commitment to Diversity and Inclusion.

- Supportive wellbeing initiatives including access to our Employee Assistance Program.

- A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities,

- A generous bonus scheme – if we win, you win! And we like to win

Interested?

At Betfair, we are committed to building a workplace where everyone can fulfill their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included. We encourage people of all walks of life, abilities, and backgrounds to apply.

We are proudly a WORK180 endorsed employer for women. To learn more about our commitment to Diversity and Inclusion, please visit Betfair Australia on WORK180.

Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead.

Interested in applying? Please click 'Apply now' and submit an up-to-date Cover Letter and Resume.

We are committed to responding to all candidates within four weeks of application. If you are successful, we will send you a video interview, followed by two rounds of interviews. References are great, but not critical. You will need to have eligible working rights for Australia.

📌 Safer Gambling Specialist (Victoria)
🏢 Betfair Australia
📍 Victoria