Company Description

Kolbi is a rapidly growing wholesale furniture brand founded in 2022 to make high quality, timeless design more accessible to the Australian trade industry. We work closely with interior designers, property stylists, architects and developers, offering a curated range of furniture that balances design, reliability and value.

Kolbi has established a growing presence within the Australian design community, with our Teneriffe showroom created as a space for product discovery, collaboration and professional connection. Guided by principles of effortless design, reliable service and genuine partnerships, we continue to evolve while supporting creatives in bringing their design visions to life.

As a small and ambitious team, we value people who are proactive, adaptable and willing to contribute beyond a traditional .

Role Description The Customer Operations Coordinator is a four day per week, on site role based in Teneriffe, Brisbane.

The primary focus of this role is managing the customer journey from order confirmation through manufacturing, shipment, delivery and aftersales. You will be responsible for monitoring customer orders, maintaining accurate lead times and providing proactive updates throughout each stage of the order process.

You will work closely with suppliers, warehouse and logistics partners to ensure orders remain on track, customers stay informed and potential issues are identified and resolved early.

This role also provides important support to the Sales team, assisting with quotes, order processing, product information, customer follow ups and general sales administration when required. You will work closely across Sales and Product to help keep the wider business moving efficiently.

As part of a small and growing organisation, this is a genuinely hands on role. We are looking for someone who is happy to get involved wherever needed, whether that is helping move or unpack furniture, assisting with showroom changes, supporting product launches,



updating the website or contributing to social media and the wider Kolbi brand story.

The successful candidate will be comfortable working autonomously, taking ownership and making informed day to day decisions, while also enjoying collaboration with the wider team. You will need to be proactive, resourceful and confident thinking outside the box when solving problems.

This is a role with genuine opportunity to grow. As Kolbi continues to expand, there is scope for the successful candidate to take on greater responsibility, shape the position around their strengths and grow alongside the business.

Qualifications

Candidates should possess strong Operations Coordination and Customer Service skills, with the ability to manage orders, timelines and customer communication effectively.

Strong organisational skills, attention to detail and the ability to manage multiple priorities within a fast moving environment are essential.

Clear and skilled written and verbal communication skills are required when liaising with customers, suppliers, logistics partners and internal stakeholders.

Experience managing customer orders, manufacturing timelines, deliveries, aftersales or warranty matters is highly regarded.

Sales support experience, including quotations, order processing, customer follow ups or account support, is also highly regarded.

Relevant experience within furniture, interiors, wholesale, ecommerce or another product focused environment is beneficial.

Comfort with CRM systems, order management platforms, Shopify, Cin7 and basic Excel or spreadsheet skills is preferred.

Candidates should be proactive problem solvers who are comfortable working autonomously, taking initiative and making informed decisions.

The ability to work collaboratively, think outside the box and contribute across different areas of a growing business is essential.

A hands on mindset is important. The successful candidate should be comfortable assisting with furniture, showroom changes, product launches and other practical tasks when required.

📌 Sales Co-ordinator (Brisbane City)
🏢 Kolbi
📍 Brisbane City