Company Description

Charlie Bears are the makers of bears with personalities. Since being founded by Charlotte and William Morris in 2005, the brand has captured the hearts of collectors around the world with its beautifully hand-crafted, highly sought-after bears and characters.

Charlie Bears has grown from a single beloved brand into a house of brands, each with its own distinctive identity and purpose. Our four unique brands are designed to delight a diverse audience, from passionate collectors to thoughtful gift-givers, offering a bear or character to suit every occasion, sentiment, and personality.

At Charlie Bears, creativity, craftsmanship, and care are at the heart of everything we do. Together, we’re continuing to grow our global presence while staying true to the charm and storytelling that make our creations truly special. About the Role

We are seeking a highly organised and customer-focused Sales & Customer Service Administrator to join our team. This role is primarily focused on customer service, sales administration, order management, and operational support, while also providing opportunities to develop skills in both B2C and B2B sales. Working closely with the wider team, you will play a key role in ensuring positive customer experience and supporting day-to-day business operations. Key Responsibilities

Customer Service

Provide exceptional customer service via phone, email, and online channels. Respond to customer enquiries, resolve issues, and maintain strong customer relationships. Assist customers with product information, orders, and after-sales support. Ensure all customer interactions reflect company values and service standards.

Sales

Administration

Process customer orders accurately and efficiently. Assist with inventory management, stock transfers, pre-order fulfilment and product availability updates. Maintain customer records and databases.



Support membership administration and customer engagement activities. Assist with sales reporting and data analysis. Support product launches, promotions, and business initiatives.

Business

Support

Learn and utilise various business, inventory, and eCommerce systems. Provide administrative support across customer service, sales and business operations. Assist with customer enquiries, account management, and sales support as required. Work collaboratively with internal teams to ensure smooth business operations. Contribute ideas to improve customer service and business processes.

Skills & Experience

Essential

Previous experience in customer service, sales administration, administration, or a similar role. Excellent verbal and written communication skills. Strong customer service focus with the ability to build positive relationships. High level of organisation and attention to detail.

Excellent Microsoft

Office skills, particularly Excel and Outlook. Ability to learn recent software systems and processes quickly. Strong problem-solving skills and ability to manage multiple priorities. Desirable

Experience using business software, inventory management systems, eCommerce platforms and customer databases.

Previous experience supporting sales teams.

Experience in B2B & B2C sales, account management, or customer relationship management. Fluency or conversational proficiency in a second language, such as Japanese or Chinese, is highly regarded. What We’re Looking For

We’re looking for someone who is proactive, organised, and enjoys helping customers. The ideal candidate will be comfortable managing administrative tasks, supporting sales activities, learning new systems, and building strong relationships with both customers and colleagues. Right to Work Requirement

Applicants must have full Australian working rights, as visa sponsorship is not available for this role.

Salary: $62,000 - $65,000 per year, DOE.

📌 Sales & Customer Service Administrator (Kyneton)
🏢 Charlie Bears
📍 Kyneton