NSW, Wollondilly Community Leisure Centre - Picton 2571

- Are you passionate about promoting health and fitness activities to the community?
- Free facilityaccess

We're on the look out for an energetic, suitably qualified, motivated Aqua Aerobics Instructor!

The Role

The Sales and Guest Experience Coordinator reports directly to the Area Sales and Guest Experience Manager and leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter. The Sales and Guest Experience Manager will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.

About You

The successful candidate will be required to work in line with peak periods to meet community needs. This role may involve a mix of evening and weekend work at times. The role is structured to be a people driven leadership role,



and have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion. You will be able to motivate, inspire and deliver training. You will ideally be experienced in the health, fitness, leisure or recreation industry in a management, sales, marketing or customer service capacity in the role of Sales Manager, Club Manager or Customer Service Manager.

Key Accountabilities

- Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure’s Guest Experience Charter
- Meet the set recent member and growth targets on a daily/weekly/monthly basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries

📌 Sales & Guest Experience Coordinator (City of Sydney)
🏢 Belgravia Group
📍 City of Sydney