Location: Sydney, Australia

Experience: 10–12 Years

Employment Type: Permanent

Role Overview

We are looking for an experienced Salesforce Industries Architect – Comms Cloud (Vlocity) to lead technical and functional architecture for Salesforce implementations within the Telecommunications industry.

Key Requirements

- 10–12 years of overall Salesforce CRM implementation experience.
- 5+ years of hands-on experience with Salesforce Communications Cloud / Vlocity.
- Solid Telecommunications industry experience.
- At least one end-to-end Salesforce Industries (Vlocity) implementation, preferably in Telecom.
- Strong knowledge of CPQ, Order Management, EPC and CLM on Vlocity.
- Hands-on experience with OmniStudio, including OmniScripts, DataRaptors, Integration Procedures and Cards.
- Strong Salesforce development knowledge across Apex, SOQL/SQL, XML/JSON, Visualforce, JavaScript, SOAP and REST APIs.
- Experience in legacy CRM/system migration to Salesforce/Vlocity.
- Strong Salesforce configuration, integration and development capabilities.
- Salesforce Communications Cloud certification is preferred/required.

Key Responsibilities

- Provide technical architecture, oversight and governance for Salesforce/Vlocity projects in the Telecom domain.




- Lead technical and functional design sessions and define scalable Salesforce/Vlocity solutions.
- Architect and develop solutions using Apex, Lightning Web Components, Visualforce and related technologies.
- Design and implement Vlocity solutions using Industry Console, OmniStudio, Cards, OmniScripts, DataRaptors, Integration Procedures and Product Modelling.
- Lead custom development, integrations and data migration activities.
- Mentor technical teams and provide guidance on Salesforce/Vlocity development and integration best practices.
- Support delivery teams in resolving complex technical and architectural challenges.
- Promote best practices, reusable solutions and continuous improvement across the Salesforce/Vlocity ecosystem.

Must-Have Skills

- Salesforce Industries / Communications Cloud (Vlocity)
- Telecommunications domain experience
- CPQ, Order Management, EPC & CLM
- OmniStudio / OmniScripts / DataRaptors
- Salesforce configuration & development
- Apex, LWC, SOQL, REST/SOAP integrations
- End-to-end Salesforce/Vlocity implementation experience

Good to Have

- Agile certification
- Experience leading large-scale Salesforce transformation or migration programs

📌 Salesforce Industries Architect – Comms Cloud (Sydney)
🏢 The HR Ally
📍 Sydney