Service Desk Analyst - Information Technology - Clerk Grade 5/6 - Sydney

The Service Desk Analyst provides broad-ranging technical advice and services to IT users across the NSW Parliament covering both the straightforward and advanced features and utilisation of the Parliament’s network and infrastructure technology environments.

The role is expected to resolve first-line issues including those of moderate complexity and determine and arrange escalations to other areas of the Branch, where necessary. The role operates in both the fixed ‘service desk’ environment as well as attending offsite premises.

About us:

Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.

Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Our people:





Our people have access to a range of perks that help balance life at work and at home. Some of the benefits available when you join Parliament include:

- Competitive salary and annual leave loading
- 35-hour week and flexible work options
- Corporate Wellbeing programs including seminars and Fitness Passport
- Salary packaging options via superannuation contributions or a novated vehicle lease
- On-site fitness facilities, pool, restaurant, cafes, and post office

About you

In this role you would require experience in IT customer support or help desk environments, including service triage activities. A demonstrated sound knowledge and experience with Microsoft Windows operating systems, desktop/laptop hardware, and mobile device platforms (iOS and Android) and knowledge of Microsoft 365 applications and typical office productivity tools.

- Tertiary qualifications in Information Technology or a related field, or equivalent help desk or IT support experience.
- Ability and willingness to participate in a roster to provide extended support on Parliament Sitting Days.

Further information to assist you with applying for this position:

- Role Description
- Department of Parliamentary Services website
- Pre-employment requirements - NSW Parliament

To be eligible to apply for this role, you must meet one of the following criteria:

- a permanent resident of Australia; or
- a New Zealand citizen.

Come and explore the Parliament online with our 360-degree Virtual Tour.

Thank you for your interest in this role. We look forward to receiving your application.

Job Reference: 492500

CLOSING DATE: Sunday, 23 August 2026 [11.55 pm]

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📌 Service Desk Analyst - Information Technology - Clerk Grade 5/6 - Sydney (New South Wales)
🏢 Parliament of NSW
📍 New South Wales