The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA equality, veterans, women and youth. The work we do perks thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and

Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE A Senior Housing Customer Service Officer (HCSO3) is a highly skilled worker who uses their expertise and knowledge to respond to complex situations, problem solving and decision making associated with the Housing Customer Service Officer (HCSO) role.





The HCSO3 operates in consultation with the Team Leaders to provide support and coaching to staff and relevant stakeholders within the maintenance teams. The role includes assisting public housing renters and their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication in a timely and effective manner in accordance with policies and guidelines.

ACCOUNTABILITIES INCLUDE

- Assesses complex client queries for housing services and makes decisions from a range of established policy, procedures and legislative requirements.
- Acts as a superintendent representative.
- Exercises financial delegation when raising and authorizing works to head contractors. • Support and coach staff and relevant stakeholders within the HCSO teams.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

📌 Senior Housing Customer Service Officer (Gippsland)
🏢 Department of Families, Fairness u0026 Housing VIC
📍 Gippsland