About Fitness & Lifestyle Group Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. We truly make a meaningful, positive impact on people's lives through cutting-edge and diversified fitness, health and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives.

Our portfolio of globally recognised brands includes Fitness First Australia, Barry's Bootcamp, Goodlife Health Clubs Australia, Jetts, and Zap. With 300+ physical locations across Australia, New Zealand, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives.

The opportunity: As a Senior IT Support Technician, you’ll play a vital role in keeping Fitness & Lifestyle Group’s clubs and support offices running at their best, ensuring our teams have reliable, seamless technology so they can focus on delivering exceptional member experiences. Acting as a trusted technical partner, you’ll use your L2 support expertise to resolve issues across desktop, applications, and mobile platforms. Your work will directly enable our frontline teams to operate efficiently, with a robust focus on keeping our CRM and HCM systems stable, intuitive, and ready to support the moments that matter most for our members and people.

You’ll also be instrumental in bringing new technology to life across the business. Supporting project pilots and rollouts, you’ll identify and solve issues early, capture real user insights, and translate them into clear, actionable outcomes for delivery teams. By owning incidents end-to-end, you’ll help remove friction, reduce disruption, and keep projects moving forward—ensuring successful adoption and lasting impact.

Collaboration sits at the heart of this role. You’ll work closely with club teams, frontline staff, vendors, and internal specialists to build confidence in our systems and create a smooth, connected experience across the business. Along the way, you’ll spot opportunities to improve processes, close system gaps, and drive smarter, more efficient ways of working.

You’ll also act as a key escalation point, bridging IT Support with our Modern Workplace, Cloud, and Security teams, helping to ensure alignment, continuity, and a culture of continuous improvement.



This role is perfect for someone who is motivated by impact; Someone who enjoys solving problems, enabling others to succeed, and playing a hands-on role in delivering technology that genuinely improves how people work every day.

Key duties and responsibilities include (but are not limited to): IT Support & Escalation

Act as the primary escalation point for the Service Desk team, providing advanced troubleshooting and resolution for complex issues.

Diagnose and resolve hardware, software, systems, and network problems across a wide range of technologies.

Troubleshoot Modern Workplace, Cloud, and Security-related issues, ensuring all appropriate steps are taken before escalating to Level 3 teams.

Deliver expert support for CRM and HCM systems, including issue resolution, user assistance, and process documentation.

Project

Support & Troubleshooting

Take ownership of incidents from initial report through to resolution or handover, ensuring all cases are thoroughly documented and context-rich before escalation.

Troubleshoot, investigate, and gather information on inflight IT projects, with a particular focus on the pilot phase of project rollouts.

Identify project-related issues and work collaboratively with project implementor teams to secure timely resolutions.

Serve as the Subject Matter Expert (SME) for newly onboarded projects, providing guidance and support throughout the rollout process.

Highlight system gaps, unclear workflows, and configuration issues to drive ongoing improvements.

Knowledge

Management

Create and maintain internal knowledge base articles to support Service Desk Agents and ensure consistency in support delivery.

Ensure documentation is regularly reviewed and updated to reflect current systems, processes, and contact information.

Support

Provide mentorship and training to Service Desk team members to uplift capability and knowledge.

Assist in the delivery of IT projects as directed by IT Leadership, contributing technical expertise and support.

About you:



This role is suitable for a self-motivated IT specialist with a growth mindset who is committed to providing our teams with outstanding levels of service. They will be solutions-focused, positive, and in constant pursuit of self-development.

Skills & Experience: Essential

Relevant tertiary IT qualifications and certification or related discipline OR equivalent industry experience (3+ years)

Experience working with HCM and/or CRM platforms

Microsoft Certifications or relevant experience

Excellent customer-facing and communication skills.

Ability to contribute effectively as part of a project team, supporting application/system rollouts, and resolving systemic issues.

Experience monitoring systems, collecting metrics, and producing insightful reports to drive improvements.

Experience collaborating with vendors and coordinating support teams for onsite investigations and issue resolution. Desirable experience:

Experience trouble shooting within Workday

Experience troubleshooting within Salesforce In return we offer you Complementary all access Goodlife Gym Membership, plus one for a friend

FLG is committed to promoting a healthy work-life balance.

We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities.

Modern open-plan office with onsite cafe and complimentary barista coffee (Brisbane)

Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program

Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards

Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program

Employee Assistance Program Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Apply

Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements.

📌 Senior IT Support Technician (Queensland)
🏢 Fitness And Lifestyle Group
📍 Queensland