Looking for a role where no two days are the same?

Join KMTech and become the operational backbone of our growing Managed Services Provider (MSP).

This is a genuinely wide-ranging role where you'll coordinate customer requests, hardware procurement, warehouse operations, sales administration and day-to-day business support. You'll work closely with our leadership team, service desk and technical engineers to keep everything running smoothly behind the scenes.

If you're highly organised, love solving problems and enjoy being the person everyone relies on, we'd love to hear from you.

About KMTech

At KMTech, we're not your typical Managed Services Provider we're changing the game by being the human face of technology.

We deliver innovative, reliable and people-first technology solutions that help our clients succeed.

We're a high-performing, values-driven team that's curious, united and accountable. We challenge each other to grow, collaborate openly and celebrate success together. If you're looking to build your career in a supportive environment where initiative is recognised, you'll fit right in.

Why You'll Love Working Here

At KMTech, we invest in our people and believe great culture drives great outcomes.

Paid certifications, structured learning and genuine career development opportunities

EOFY & Christmas celebrations, team-building events and wellbeing initiatives

Employee Assistance Program (EAP)

Fresh fruit, snacks, quality coffee and free onsite parking

A collaborative, supportive team where your ideas and initiative are valued

A varied role with genuine ownership and the opportunity to make a real impact

About the Role

Working closely with our leadership team, service desk and professional services engineers, you'll play a key role in ensuring customer requests, hardware orders and internal operations are managed efficiently from start to finish.

This is an office-based role in Melbourne due to the warehousing and stock management responsibilities.





No two days are the same. One moment you'll be coordinating hardware procurement, the next you'll be preparing quotes, managing stock or helping ensure our customers receive an exceptional experience.

Key Responsibilities

- Provide overflow customer service support and assist with incoming enquiries
- Welcome visitors and provide reception coverage when required
- Manage incoming and outgoing IT hardware and warehouse inventory
- Coordinate stock ordering, receiving, dispatch and inventory accuracy
- Manage opportunity workflows within ConnectWise
- Prepare hardware quotations and convert approved quotes into sales and purchase orders
- Liaise with distributors and suppliers to coordinate ordering and delivery
- Monitor outstanding orders and proactively communicate updates
- Provide general operational and administrative support across the business

About You

You're someone who thrives on organisation, enjoys juggling multiple priorities and takes ownership of your work.

You'll ideally bring:

- Previous experience in Operations, Sales Support, Customer Service or Administration
- Outstanding organisational and time management skills
- Strong attention to detail
- Excellent communication skills
- Confidence using multiple systems simultaneously
- A proactive, can-do attitude
- The ability to prioritise in a fast-paced environment

Bonus Points If You Have

- Experience working within an IT Managed Service Provider (MSP)
- Experience using ConnectWise Manage
- Hardware procurement or IT purchasing experience
- Warehouse or inventory management experience
- Experience working with IT distributors or technology suppliers

The Type of Person Who Will Succeed

- Highly organised and process-driven
- Customer-focused with a service-first mindset
- Calm under pressure
- Naturally proactive and able to work independently
- Comfortable switching between administration, customer service and warehouse tasks
- Someone who notices what needs to be done and gets it done

Please note:

- This is a Melbourne-based position.

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📌 Operations & Sales Support Coordinator (Melbourne)
🏢 KMT Group
📍 Melbourne