Priority Networking are a rapidly growing, fast-paced National IT consultancy. Established in 2011 with a target market of small to medium sized businesses.

We are looking for an individual with a passion for technology with a results driven mindset. An ideal opportunity for a graduate or someone looking to start their career in IT.

At Priority Networking we strive to getITright the first time!

With a skilled and driven team focused on technology and exceptional customer service. We believe a healthy work life balance creates a satisfied and highly motivated team. We’re a no BS team that just get on with it.

Position Overview:

As a Level 1 Engineer, you will be responsible for providing technical assistance and support to businesses in a professional and efficient manner. You will play a critical role in resolving hardware, software, and network-related issues to ensure smooth operations for our clients. This position is ideal for individuals who possess a strong foundation in IT concepts and have a passion for assisting others with their technology needs.

Key Responsibilities:

- · Help Desk Support: Respond to incoming support requests through various channels (phone, email, ticketing system) and provide timely, courteous, and effective assistance to end-users.
- · Onsite Support: Attend client’s site for hardware deployment, recovery from outages, general onsite troubleshooting.
- · Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals. Perform basic troubleshooting for network connectivity issues.
- · Software Installation and Configuration: Install, configure, and update software applications on end-user devices. Assist users with software-related inquiries and issues.
- · Hardware Maintenance: Perform basic hardware repairs, upgrades, and replacements for desktops and laptops. Coordinate with vendors for equipment repairs covered under warranty.




- · User Account Management: Create, modify, and manage user accounts and access permissions in various systems, ensuring data security and compliance.
- · Documentation: Maintain accurate records of support requests, activities performed, and resolutions provided. Update the knowledge base with solutions to common problems.
- · System Updates and Patches: Assist with routine software updates and patches to ensure the security and stability of end-user devices.
- · Basic Network Support: Troubleshoot basic network issues related to connectivity, such as network access, IP configurations, and VPN connectivity.
- · Hardware and Software Inventory: Assist in maintaining an up-to-date inventory of IT assets, including hardware and software licenses.
- · User Training: Provide basic user training on hardware and software usage to enhance end-user knowledge and productivity.

Requirements:

- · Australian PR/Citizenship.
- · Availability to work full time hours.
- · Driver’s license and vehicle.
- · Robust problem-solving and analytical skills to diagnose and resolve technical issues.
- · Excellent communication skills, both verbal and written, to effectively interact with end-users.
- · Customer-focused approach with a patient and friendly demeanor.
- · Ability to work independently and collaboratively in a team environment.
- · Understanding of Windows and Mac operating systems.
- · Familiarity with Microsoft Office applications (Word, Excel, Outlook).
- · Willingness to learn and stay updated with the latest technology trends.

Desirable Qualifications:

- · Associate's degree in Information Technology, Computer Science, or a related field.
- · Certifications in IT, networking, cyber security or a related field
- · Previous experience in a customer service or IT support role.
- · Basic understanding of networking concepts and protocols.· Familiarity with remote support tools and ticketing systems.

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📌 Level 1 Helpdesk Technician (New South Wales)
🏢 Priority Networking
📍 New South Wales