Senior Medical Receptionist | Key Health

Lead the front desk. Support your team. Make every patient experience count.

Key Health is growing, and we're looking for experienced Senior Medical Receptionists to join our expanding network of medical centres across Sydney.

This is more than a reception role. You'll be a trusted leader within the clinic, working alongside the Practice Manager to keep operations running smoothly, support your team, and deliver an exceptional experience for every patient who walks through the door.

With multiple opportunities available across our existing and upcoming practices, now is the perfect time to join a growing healthcare organisation that values its people and invests in their development.

What you'll be doing

You'll be the go-to person for the reception team, helping to create a positive, organised, and efficient clinic workplace.

Your responsibilities will include

Leading and mentoring the reception team to deliver outstanding patient service

Supporting the Practice Manager with the day-to-day running of the clinic

Coordinating daily reception operations and stepping in when the Practice Manager is away

Assisting with the recruitment, onboarding, and training of reception and nursing staff

Supporting doctors, registrars, and allied health professionals to ensure clinics run efficiently

Managing patient enquiries and resolving issues with professionalism and care

Driving continuous improvement by identifying opportunities to enhance systems and workflows

Monitoring clinic performance and supporting operational goals





Maintaining compliance with privacy, risk management, and practice policies

Assisting with administrative tasks including reporting, banking reconciliation, and roster coordination

What you'll bring

We're looking for someone who leads by example, enjoys supporting others, and thrives in a busy healthcare environment.

You'll have

At least 12 months' experience as a Medical Receptionist in a GP practice

Previous experience in a senior, team lead, or supervisory role

Strong knowledge of Best Practice, HotDoc, or similar practice management systems A solid understanding of Medicare, billing, and the Australian healthcare system

Excellent communication and organisational skills The ability to manage competing priorities while maintaining a calm, professional approach A positive attitude, strong initiative, and a genuine passion for delivering outstanding patient care

Why join Key Health?

At Key Health, we're committed to building great teams and helping our people grow.

We offer

Clear career pathways, including opportunities to progress into Practice Manager role

Ongoing training and professional development across our network of clinics A supportive, collaborative team that values your ideas and contribution The opportunity to be part of a growing organisation focused on delivering high-quality healthcare

Multiple clinic locations across Sydney, with opportunities to grow as we continue to expand

If you're ready to take the next step in your healthcare career and make a real impact, we'd love to hear from you.

📌 Senior Medical Receptionist (Sydney)
🏢 KG Talent
📍 Sydney