Job Description:

Role description - Business Analyst responsible for evaluating downstream
impacts of UNITE transformation initiatives to the Complaints business in
Customer Production and Support. Defines business requirements, supports Agile
delivery teams, and drives business readiness through impact assessments,
process design, SOP updates, training, communications, UAT, BPIV, and change
management activities.

- Key
responsibilities

- Conduct
impact assessments of upstream UNITE Transformation Stream Projects (TSPs)
to identify downstream impacts to Customer Production and Support.

- Should have
API integration experience in Banking domain to assist in assessments

- Partner with
business and technology stakeholders to elicit, analyse, and document
business requirements for delivery teams.

- Translate
business needs into delivery-ready artefacts, including user stories,
business requirements, acceptance criteria, and backlog items for Agile
Release Trains.

- Facilitate
workshops and stakeholder engagement sessions to understand business
processes, requirements, risks, and operational impacts.

- Develop
current-state and future-state process maps to support solution design and
business readiness activities.

- Support
business readiness and change management activities,



ensuring impacts are
understood and effectively managed across affected teams.

- Support
business documentation uplift, including Standard Operating Procedures
(SOPs), work instructions, and process documentation.

- Review
training materials and support training delivery to ensure successful
adoption of current processes and systems.

- Prepare and
coordinate business communications to support change implementation and
stakeholder awareness.

- Plan,
coordinate, and execute User Acceptance Testing (UAT), including test
scenarios, test cases, defect management, and business sign-off
activities.

- Support
Business Process Integrated Validation (BPIV) and end-to-end testing
activities to validate business outcomes and operational readiness. Analyse
risks, dependencies, and operational impacts, and provide recommendations
to support delivery and implementation decisions.

- Collaborate
with Product Owners, Architects, Delivery Teams, and Change Managers to
ensure business requirements and acceptance criteria are clearly
understood.

- Contribute
to continuous improvement initiatives by identifying opportunities to
enhance customer, employee, and operational outcomes.

📌 Senior Business Analyst with Unite transformation (Sydney)
🏢 Important Group
📍 Sydney