Senior Systems Administrator, SuccessFactors

Clerk Grade: 9/10 $133,348 - $146,945 plus super

Ongoing Full-Time opportunity

Location: McKell or Parramatta – hybrid working available with 2 days per week required in office

About us The Government Shared Services (GSS) Division within the Department of Customer Service delivers critical corporate and technology services that support NSW Government agencies and enable better outcomes for the people of NSW.

About the role The Senior Systems Administrator, SuccessFactors is responsible for managing and maintaining the SAP SuccessFactors system to support HR and business operations. The role ensures the system is reliable, secure, and available to users by managing configurations, updates, integrations, and user access. It also oversees system improvements, testing, and compliance activities to provide effective and accessible HR technology services across the organisation.

Key responsibilities

*Administer, configure, and maintain the SAP SuccessFactors platform across relevant modules (EC, RCM, PMGM and ONB2.0).

*Manage system updates, releases, and enhancements to ensure optimal performance and functionality.

*Monitor system performance and resolve issues to maintain service reliability and business continuity.

*Support integrations between SuccessFactors and other enterprise systems.

*Manage user access, security roles, and permissions in line with organisational policies.

*Coordinate system testing, including release validation, regression testing, and defect resolution.

*Provide expert advice and support to HR, Payroll, and business stakeholders on SuccessFactors functionality and best practices.

*Analyse business requirements and implement system improvements and process efficiencies.

*Ensure data integrity, compliance, and adherence to governance and security requirements.

*Develop and maintain system documentation, procedures, and training materials.

*Work with vendors and internal teams to deliver enhancements, projects, and continuous improvement initiatives.

*Support reporting and analytics requirements to meet business and regulatory needs. The key challenges to be successful in this role *Managing a complex and evolving SAP SuccessFactors environment.

*Balancing operational support, system enhancements, and project delivery.





*Maintaining data integrity, security, and compliance.

*Supporting integrations and resolving technical issues across multiple systems.

*Adapting to regular SAP SuccessFactors releases and changing business needs.

*Building strong stakeholder relationships and delivering effective HR technology solutions. About you

You are an experienced SAP SuccessFactors professional with strong system administration, configuration, and stakeholder management skills. You enjoy solving complex problems, improving business processes, and delivering reliable HR technology solutions.

To be successful in this role, you will have:

*Proven experience administering and supporting SAP SuccessFactors, particularly Employee Central and related modules (RCM, PMGM and ONB2.0).

*Strong knowledge of SuccessFactors configuration, role-based permissions, workflows, business rules, and reporting.

*Experience managing system enhancements, releases, testing, and continuous improvement initiatives.

*Knowledge of SuccessFactors integrations and data management practices.

*Strong analytical and problem-solving skills, with the ability to identify and resolve system issues effectively.

*Excellent communication and stakeholder engagement skills, with the ability to translate business requirements into practical system solutions.

*A strong focus on data quality, system security, and compliance.

*The ability to manage multiple priorities and work effectively in a fast-paced environment.

*Experience working collaboratively with HR & Payroll BPO, vendors, and business stakeholders / Agencies.

*A commitment to providing high-quality customer service and driving positive user experiences.

How to apply

If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.





Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you: *The opportunity for meaningful work that matters to all of us in NSW *We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection

*Flexible leave so you can recharge and make time for what counts *Much more than just a job, you can build a career here

*Access to health and well-being programs including Fitness Passport

Click Here to access the Role Description . For enquiries relating to recruitment please contact Bryan Kreltszheim via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 25th August 2026 @9.59 am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability.

If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities Information on adjustments available for the recruitment process

📌 Senior Systems Administrator, SuccessFactors (Sydney)
🏢 myCareer - NSW Government
📍 Sydney