The Business

Green Light is an Australian services company that provides technology capability 'on demand'across ANZ and Asia. Our on-shore services range from day-to-day operational activities, throughproject delivery, to more strategic and transformational programs.

Our VISION is to deliver outcomes that empower our customers to prosper.

Our PHILOSOPHY is not simply to expand and make profits. We look to innovate and enrichbusiness practices that genuinely add new dimensions to the way our customers work withintechnology.

We grow with our people and encourage them to be the best they can be.

We prosper when our customers and our people prosper.

Our MISSION is to deliver innovative technology capability at the highest quality levels, time andtime again. We are ethical in our business practices and our relationships.

Our PURPOSE is to grow through ethical innovation.

Role Purpose The Service Coordinator supports the delivery of managed services and projects by coordinatingresources, scheduling field activities, managing service administration, and ensuring customerrequests are completed on time. The role acts as a key link between customers, technicians,subcontractors and internal stakeholders, while leading the offshore coordination team to deliverefficient operations, robust customer outcomes and quality service delivery.

Performance Deliverables

- Schedule and coordinate service technicians across Australia and New Zealand, ensuringefficient allocation of resources to meet customer and business requirements.
- Manage reactive service calls, breakdowns, planned maintenance activities and after-hourssupport requirements through participation in the on-call roster (every 2nd week).
- Liaise with clients, technicians and subcontractors to ensure work is completed on time, toagreed service levels and with a high standard of customer satisfaction.
- Prepare and manage work orders, purchase orders,



service documentation, invoicing andassociated administrative activities.?
- Monitor job progress, technician schedules, resource allocation and service deliveryperformance to ensure operational efficiency and customer satisfaction.
- Lead and support the offshore Service Coordinator team through direction, coaching,mentoring and performance management to achieve service delivery objectives.
- Manage workforce planning, scheduling and deployment of technicians and field servicerepresentatives, ensuring appropriately qualified, inducted, trained and equipped resourcesare available to meet customer and operational requirements.
- Support workforce resourcing and capability requirements, including resource attraction,recruitment, onboarding, retention and peak-period workforce management to meet businessand customer demand.
- Oversee service delivery operations, including ticket management, SLA compliance, technicaldelivery and adherence to company policies, procedures, safety standards and customerexpectations.
- - We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to ••••@greenlightworldwide.com or call 61 9247 3799.

📌 Service Delivery Coordinator (Sydney)
🏢 Green Light
📍 Sydney