Service Desk Analyst (Arabic Language Required)

Location: Perth

Start Date: ASAP

Duration: 3 months initial + 3 month extension

Working Flexibility: Onsite Role Overview:

We are seeking a proactive, customer-focused Desktop Support Analyst who is fluent in Arabic to support and interact with our overseas client base. This role is based in Perth and offers an excellent opportunity to join a collaborative team. In this role, you will provide first-line technical support across a modern workplace environment, ensuring end-users can effectively carry out their daily activities.

This position requires someone who is hands-on, solutions-driven, and confident tackling both straightforward and more complex technical issues, while delivering exceptional customer service. Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do excellent things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA.

We believe it’s key to what makes us different. So, we strive to move forward,



challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.

Together we enable the connected future. Key Responsibilities:

Provide first-line support for hardware, software, and modern workplace technologies

Deploy, configure, and support laptops, desktops, and mobile devices for end users

Manage and resolve incidents and service requests within SLAs using ITSM tools

Perform hands-on troubleshooting and hardware fixes when required

Escalate complex issues to Level 2 or specialist teams as needed

Contribute to continuous improvement by identifying recurring issues and suggesting solutions

Deliver excellent customer service and build strong end-user relationships Skills & Experience:

Strong experience supporting Microsoft Windows desktop environments

Solid knowledge of Microsoft 365 services including Teams, SharePoint, and OneDrive

Experience working with IT Service Management tools such as ServiceNow or similar

Familiarity with ITIL or structured service delivery frameworks

Strong troubleshooting and problem-solving capabilities

Excellent communication skills with the ability to engage both technical and non-technical users A proactive, hands-on approach with a willingness to tackle complex issues Questions?

Reach out: [email protected]

📌 Service Desk Analyst (Arabic Language Required) (Perth)
🏢 Ntt Data
📍 Perth