Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitalityisaworkofheart,

JoinusandbecomeaHeartist®.

Company Description

As a Duty Manager, you will complete the following tasks (but not limited to):

- Support the Front Office Manager in the daily management of the Front Office department.




- Ensuring the effective and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
- Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
- Deal effectively with guest complaints and feedback in an efficient and professional manner
- Implementing strategies to increase productivity and morale.
- You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
- Promoting the Accor Live Limitless Loyalty Program.
- Ability to work a flexible 7-day roster including AM, PM and night shifts as required

Qualifications

The successful candidate will have previous experience in a similar role plus:
- C Class Manual Driver’s License (Preferred).
- Previous hotel experienc

📌 Service Duty Manager (Melbourne)
🏢 Pullman East Melbourne
📍 Melbourne